OLAWUNMI STONE

• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
• Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
• Followed-up on will-call orders to verify attendance and contacted previous or cancellation list customers to fill available or newly opened spaces.
• Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
• Stocked ticket sales counter with brochures, rack cards and other promotional materials for guest use.

• Responded to customer requests for products, services and company information.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Checked and verified photo identification prior to granting facility access.
• Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
• Reported irregularities such as fire and safety hazards to maintenance.
• Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.

• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Responded quickly to incidents and assessed active situations for security concerns.
• Checked and verified photo identification prior to granting facility access.
• Permitted entry with escort for approved persons into secure locations.
• Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
• Watched different facility areas from central location via different CCTV feeds, obtaining maximum coverage of important areas.

• Offered friendly and efficient service to all customers, handled challenging situations with ease.
• Prepared a variety of different written communications, reports and documents to ensure smooth operations.
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Delivered exceptional level of service to each customer by listening to concerns and answering questions.
• Successfully maintain clean, valid driver's license and access to reliable transportation.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

• Used pagers and radio devices to communicate with Number other fire guards.
• Carried out routine and emergency fire and safety inspections to correct any irregularities.

• Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
• Collected and transported specimens to prepare for lab testing.
• Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
• Warmly greeted patients and visitors and made each feel welcome.

Homeless shelter as security then transition to residential aid.

• Enhanced fire safety by conducting thorough inspections and identifying potential hazards in various work environments.
• Minimized property damage by swiftly responding to fire alarms and assisting with evacuations when necessary.
• Maintained accurate records of all fire safety activities, contributing to the overall effectiveness of the fire protection program.
• Improved response times by effectively communicating with fellow Fire Guards during emergency situations.