Marie Lailai Aldridge
Houston,TEXAS
Summary
Resourceful professional skilled in case management and documentation. Proven ability to facilitate communication between clients and external agencies while mentoring junior staff. Dedicated to supporting client recovery through tailored strategies and efficient service delivery.
Overview
6
6
years of professional experience
Work History
Case Manager
The Nations Law Firm
Houston, TX
01.2025 - Current
- Coordinated case management processes to ensure timely service delivery for clients.
- Developed and implemented individualized care plans based on client needs and goals.
- Facilitated communication between clients, legal teams, and external agencies to streamline case progress.
- Monitored client progress, adjusting strategies as necessary to enhance outcomes and support recovery.
- Provided training and mentorship to junior staff on best practices in case management procedures.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
Field Representitive
Mueller Reports
Tonawanda, NY
08.2023 - 08.2024
- Conducted field assessments to ensure compliance with regulatory standards and client specifications.
- Collaborated with clients to gather detailed information for accurate reporting and documentation.
- Trained junior representatives on best practices for data collection and reporting methodologies.
- Streamlined reporting processes to enhance accuracy and reduce turnaround time for deliverables.
- Completed paperwork in full, on time, and with high accuracy.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
Administrative Assistant
A Conceal Affair
Houston, TX
05.2020 - 08.2023
- Coordinated schedules and appointments, optimizing office workflow and enhancing team productivity.
- Managed correspondence and communications, ensuring timely responses and maintaining professional standards.
- Assisted in developing administrative procedures, improving efficiency and consistency across operations.
- Maintained organized filing systems, facilitating quick access to important documents and information.
- Acted as first point of contact for potential customers, resulting in 90% customers booking future events
Education
High School Diploma -
Clements H S
Sugar Land, TXBachelor of Science - Accounting
University of Houston - Downtown
Houston, TX12-2027
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Organization and multitasking
- Documentation and reporting
- Conflict resolution
- Referral coordination
Timeline
Case Manager
The Nations Law Firm
01.2025 - Current
Field Representitive
Mueller Reports
08.2023 - 08.2024
Administrative Assistant
A Conceal Affair
05.2020 - 08.2023
High School Diploma -
Clements H S
Bachelor of Science - Accounting
University of Houston - Downtown