Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Oleata Massey

Kingsland,GA

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Express-Scripts
St. Marys, GA
08.2012 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Delivered prompt service to prioritize customer needs.

Machine Operator

Ajm
Folkston, Georgia
05.2008 - 07.2011
  • Operated machining equipment safely with team of operators.
  • Complied with company and OSHA safety rules and regulations.
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.

Cashier

J&J Beauty SUpplies
Newark , NJ
06.2005 - 05.2007
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.

Cashier

Duane Reade Pharmacy
Irvington, NJ
11.2004 - 02.2005
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.

Education

No Degree - Early Childhood Education

Essex County College
Newark, NJ

High School Diploma -

Malcolm X Shabazz High School
Newark, NJ
06.2000

Skills

  • Issue and Complaint Resolution
  • Order and Refund Processing
  • Building Customer Trust and Loyalty
  • Call Documentation
  • Efficient and Detail-Oriented
  • Answering Customer Questions
  • Inbound and Outbound Calling

Timeline

Customer Service Representative

Express-Scripts
08.2012 - Current

Machine Operator

Ajm
05.2008 - 07.2011

Cashier

J&J Beauty SUpplies
06.2005 - 05.2007

Cashier

Duane Reade Pharmacy
11.2004 - 02.2005

No Degree - Early Childhood Education

Essex County College

High School Diploma -

Malcolm X Shabazz High School

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Oleata Massey