O'lehya Little
Concord,NC
Summary
Proven track record in enhancing customer experience and efficient payment processes at Cabbarus Pediatric Dentistry. Skilled in insurance verification and appointment scheduling, coupled with excellent customer service and critical thinking abilities. Demonstrated success in training staff and improving financial record accuracy, contributing to a more efficient and welcoming environment. Seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
Cabbarus Pediatric Dentistry
08.2023 - Current
- Assisted patients in filling out check-in and payment paperwork.
- Balanced deposits and credit card payments each day.
- Took copayments and compiled daily financial records.
- Verified insurance eligibility and coverage for patients.
- Built and maintained positive working relationships with patients and staff.
- Trained new staff on filing, phone etiquette and other office duties.
Front Desk Receptionist
Auto Service
04.2021 - Current
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed all tasks in compliance with company policies and procedures.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Education
High School Diploma -
Concord High School
Concord, NC06.2018
Skills
- Document filing
- Eligibility Determination
- Insurance verifying
- Appointment Scheduling
- Customer Service
- Socializing
- Decision making
- Critical thinking
- Reliable
Timeline
Patient Service Representative
Cabbarus Pediatric Dentistry
08.2023 - Current
Front Desk Receptionist
Auto Service
04.2021 - Current
High School Diploma -
Concord High School
Similar Profiles
Hannah DavesHannah Daves
Front Office Administrator and Dental Assistant at Durango Kids Pediatric Dentistry: Formerly Animas Pediatric Dental GroupFront Office Administrator and Dental Assistant at Durango Kids Pediatric Dentistry: Formerly Animas Pediatric Dental Group
Natalie HoodNatalie Hood
Insurance Coordinator at Pediatric DentistryInsurance Coordinator at Pediatric Dentistry
Emily PorembaEmily Poremba
Dental Assistant at Bite Size Pediatric DentistryDental Assistant at Bite Size Pediatric Dentistry