Oleksandr (Alex) Stailovskyi
New York,NY
Summary
Skilled in POS system operation and customer engagement, I elevated the customer experience at Le Pain Quotidien, mastering coffee artistry and service excellence. Trained new baristas, enhancing team efficiency and service quality. My journey from novice to expert barista at Equilibrium showcases my dedication to learning and passion for coffee, contributing significantly to customer satisfaction and repeat business.
Overview
2
2
years of professional experience
Work History
Retail Cashier, Barista
Le Pain Quotidien
New York, NY
05.2024 - Current
- Scanned items and checked pricing on cash register for accuracy.
- Greeted customers promptly and responded to questions.
- Delivered consistent and dedicated service through front-end customer engagement.
- Maintained a clean and orderly checkout area.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Trained new baristas on coffee-making techniques, customer service standards, and operational procedures.
- Described menu items to customers and suggested products based on stated preferences.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Managed coffee grinding and brewing equipment, performing regular maintenance and troubleshooting as needed.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
Coffee Barista
Equilibrium
Ladyzhyn, Ukraine
05.2023 - 11.2023
- I started as a barista with no experience, but with a great desire to learn. Already in the first week I realized that being a barista is not just about pouring espresso, it's about putting people in the mood.
I took a 3-month training course in coffee preparation for professional baristas. I got the first experience in communicating with customers, working with coffee machines and coffee beans.
Every day I mastered new recipes, learned to feel the balance of flavors and communicate with guests so that they would come back not only for the coffee, but also for the atmosphere. The most rewarding part was seeing the smile on the face of regular customers when I already knew their favorite order.
This job taught me patience, attention to detail and how important small joys are in everyday life. A year later I moved to another country, but my love for coffee and this job has stayed with me forever.
Education
GED -
Ladyzhyn High School
63, Entuziastiv Street, Ladyzhyn, Vinnytsia Region06-2023
Skills
- Customer service
- Customer engagement
- Store opening and closing
- POS system operation
- Exchanges and refunds
- Upselling and cross selling
- Product recommendations
- Time management
Affiliations
- Musician
- Sport Lifestyle
Languages
English
Professional
Russian
Native/ Bilingual
Ukrainian
Native/ Bilingual
Timeline
Retail Cashier, Barista
Le Pain Quotidien
05.2024 - Current
Coffee Barista
Equilibrium
05.2023 - 11.2023
GED -
Ladyzhyn High School
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