Summary
Work History
Education
Skills
Languages
Timeline
Server

Oleksandra Porokh

Norridge,IL

Summary

Dynamic and customer-focused professional with a proven track record at The Blossom Cafe, excelling in high-volume dining environments. Demonstrated exceptional customer service and cash handling abilities, seamlessly managing multiple tasks to enhance guest satisfaction. Skilled in fostering team collaboration and cultivating lasting customer relationships, significantly contributing to workplace efficiency and positive dining experiences.

Work History

Server

The Blossom Cafe
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.

Restaurant Hostess

The Blossom Cafe
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Education

Bachelor Of Psychology -

Precarpathian National University
Ukraine
06.2024

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Menu memorization
  • High volume dining

Languages

English
Professional Working
Ukrainian
Native or Bilingual

Timeline

Server

The Blossom Cafe

Restaurant Hostess

The Blossom Cafe

Bachelor Of Psychology -

Precarpathian National University
Oleksandra Porokh