Olena Baytala
Glenview,IL
Summary
"The best job is a high-paying hobby"
Henry Ford
Overview
6
6
years of professional experience
Work History
Manager
Schminkbar AG
Zurich, Switzerland
02.2022 - 04.2023
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Reviewed completed work to verify consistency, quality and conformance.
- Created strategies to maximize revenue from existing customers through loyalty programs.
CEO
MAKTRANS Automobile Co
Lviv, Ukraine
01.2017 - 09.2021
- Negotiated and approved contracts between company and distributors, suppliers and other external entities.
- Provided training, coaching, guidance, and support to service technicians as needed.
- Communicated with distributors to acquire necessary equipment for projects.
- Hired and trained team to maintain and repair vehicles.
- Analyzed customer feedback data to identify opportunities for improvement in customer satisfaction scores.
- Inspected completed work to assess quality and identify skill gaps.
Education
Master of Science - Project Management
Lviv Polytechnic National University
Lviv, Ukraine12-2018
Bachelor of Science - Applied Linguistics
Lviv Polytechnic National University
Lviv, Ukraine06-2017
Skills
- Complex Problem-Solving
- Customer Relationship Management (CRM)
- Schedule Preparation
- Staff Management
- Multitasking
- Verbal and Written Communication
Languages
English
Full Professional
German
Full Professional
Ukrainian
Native/ Bilingual
Polish
Limited
Timeline
Manager
Schminkbar AG
02.2022 - 04.2023
CEO
MAKTRANS Automobile Co
01.2017 - 09.2021
Master of Science - Project Management
Lviv Polytechnic National University
Bachelor of Science - Applied Linguistics
Lviv Polytechnic National University