Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Olena Duenas

San Antonio,TX

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

9
9
years of professional experience

Work History

Sales Associate

Forever 21
Puyallup, WA
06.2017 - 11.2020
  • Assisted customers in product selection, enhancing overall shopping experience.
  • Executed visual merchandising strategies to optimize product displays.
  • Processed transactions accurately, maintaining cash register integrity.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.

Head Cashier

The Home Depot
Puyallup, WA
11.2020 - 12.2024
  • Implemented effective communication strategies to address customer inquiries and concerns
  • Enhanced overall shopping experience by providing personalized service tailored to individual customer requests
  • Coordinated scheduling for cashier team to optimize workflow during peak hours.
  • Resolved customer inquiries and complaints promptly, maintaining high satisfaction levels.
  • Conducted regular audits of cash drawers to ensure compliance with financial protocols.
  • Implemented process improvements to enhance checkout efficiency and reduce wait times.

Personal Shopper

HEB Grocery Store
San Antonio, TX
09.2025 - Current
  • Assisted customers in selecting products based on preferences and dietary needs
  • Maintained knowledge of store inventory to provide accurate product recommendations
  • Executed online order fulfillment by gathering items efficiently and accurately
  • Collaborated with team members to streamline shopping processes and enhance customer satisfaction
  • Adapted quickly to changing product availability, ensuring timely substitutions when necessary
  • Trained new staff on best practices for personal shopping and customer engagement techniques

Education

High School Diploma -

Franklin Pierce University
Tacoma, WA
01-2017

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-solving
  • Reliable and punctual
  • Cash handling
  • Stocking and receiving
  • Store opening and closing
  • Upselling
  • Merchandise display

Interests

  • I enjoy sketching and drawing, which helps improve my creativity and attention to detail
  • I have a passion for photography and editing photos
  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Learning new cooking techniques and expanding my culinary skills
  • Regularly practice mindfulness and meditation for overall wellness

Timeline

Personal Shopper

HEB Grocery Store
09.2025 - Current

Head Cashier

The Home Depot
11.2020 - 12.2024

Sales Associate

Forever 21
06.2017 - 11.2020

High School Diploma -

Franklin Pierce University