Olena Horban
Miami,FL
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
11
11
years of professional experience
Work History
Banquet Server
Fontainebleau Miami
Miami, FL
12.2021 - Current
- Greeted guests upon arrival and provided assistance throughout the event.
- Provided prompt, friendly service to all guests during banquets or catered events.
- Set up stations for serving meals according to established guidelines.
- Cleared away used plates and utensils following end of meal service.
- Served food and beverages to customers.
Server
Ounze Corporate LLC
Miami, FL
06.2021 - 01.2022
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Provided exceptional service to high volume of daily customers.
Owner
Travel Agency "Ray Tour"
Bila Tserkva, Kyiv Region Ukraine
07.2013 - 09.2019
- Managed daily operations of business, including hiring and training staff.
- Developed strategic plans to increase profitability and efficiency.
- Maintained relationships with existing clients by providing superior customer service.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
Education
MANAGER OF STATE AUTHORITIES AND MANAGMENT -
National University of Culture & ART
KYIV , UKRAIN06-2008
Skills
- Customer Service
- Consultative Sales
- Scheduling
- Team Development
- Travel Planning
- Paperwork Processing
- Call Center Operations
- Adaptive team player
Languages
English
Professional
Ukrainian
Native/ Bilingual
Russian
Native/ Bilingual
Spanish
Elementary
Affiliations
- DANCING
- YOGA
Timeline
Banquet Server
Fontainebleau Miami
12.2021 - Current
Server
Ounze Corporate LLC
06.2021 - 01.2022
Owner
Travel Agency "Ray Tour"
07.2013 - 09.2019
MANAGER OF STATE AUTHORITIES AND MANAGMENT -
National University of Culture & ART
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