Olena Romantsova
Chicago,IL
Summary
Proactive Passenger Service Assistant with extensive experience facilitating communication between airline staff and non-English speaking passengers. Demonstrates strong problem-solving skills during flight disruptions and enhances team performance through training. Adept at working in stressful situations with little to no supervision Expertise in airport safety protocols, disability assistance, and timely passenger support.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Passenger Service Assistant
Prospect Airport Services
08.2022 - Current
- Facilitated effective communication between 15+ different airline staff and non-English speaking passengers daily, utilizing language skills when necessary.
- Participated in monthly training sessions covering topics such as safety regulations compliance updates or changes in company policies.
- Trained 10+ new employees on company procedures and best practices, contributing to an overall improvement in team performance standards.
- Demonstrated strong problem-solving abilities during flight delays or cancellations 20+ times a month, working closely with airline personnel to accommodate affected passengers promptly.
- Enhanced customer satisfaction by providing timely and efficient assistance to passengers with special needs.
Education
High School Diploma -
Von Steuben Metropolitan Science Center
Chicago, IL05.2024
Skills
- Time management expertise
- Disability Assistance Awareness
- Patience and Tolerance
- Public Speaking Confidence
- Airport Safety Protocols
- Professionalism and Poise
- Security Screenings
- Multitasking Abilities
- Airline Policies
- Teamwork and Collaboration
- Problem-Solving
Certification
Global Seal of Biliteracy language certification in Ukrainian and Russian.
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Polish
Limited Working
Work Preference
Work Type
InternshipWork Location
On-SiteRemoteHybridImportant To Me
Work-life balance401k matchPaid time offFlexible work hoursCompany CulturePersonal development programsCareer advancementPaid sick leaveHealthcare benefitsWork from home optionTeam Building / Company Retreats4-day work weekStock Options / Equity / Profit SharingTimeline
Passenger Service Assistant
Prospect Airport Services
08.2022 - Current
High School Diploma -
Von Steuben Metropolitan Science Center
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