Olesja Hvaleja

• Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets, ClickUp and Asana.
• Arranged domestic and international travel plans and itineraries.
• Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
• Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.

• Built and strengthened relationships with new and existing accounts to drive revenue growth.
• Negotiated sales deals between customers and agency, resulting in mutually beneficial agreements and cultivated relationships.
• Created and executed account strategies to translate organizational goals into client activities.
• Gathered information from clients to secure accounts, verify payment and identify special requirements.

Worked closely with team of sales agents to honestly and clearly assist individuals suffering from financial hardships in accordance with National Debt Relief’s mission and values.

Fully adapted to and assisted others with the process of adapting to the most up-to-date industry protocols and worked with company staff to effectively close sales.

Effectively handled and resolved any complaints from both clients and colleagues.

• Supported office staff and operational requirements with administrative tasks.
• Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
• Offered compassionate and attentive guidance to patients during moments of crisis and trauma.
• Explained eligibility requirements, application details, payment methods and applicants' legal rights during intake assessment.