Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
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Olesya Kopchak

South Dennis,MA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Detail oriented with excellent time management, gained-problem solving,communication and leadership skills through diverse customer service,training and supervisory positions

Overview

15
15
years of professional experience

Work History

Waitress Trainer

Black Cat restaurant
Hyannis, MA
05.2017 - Current
  • Supervised waitstaff to ensure quality customer service and satisfaction.
  • Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
  • Resolved customer complaints in a timely manner with professionalism.
  • Provided guidance to new waiters in learning the menu items and their ingredients.
  • Demonstrated proper methods of taking orders from customers accurately and efficiently.
  • Educated waiters on menu, memorization strategies and how to convey information clearly.

Dental Receptionist

Dazzling Smiles Dentistry
Hyannis, MA
01.2018 - 02.2020
  • Greeted patients, provided them with necessary paperwork, and verified insurance information.
  • Answered incoming calls, scheduled appointments, and confirmed patient visits.
  • Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
  • Performed administrative tasks such as filing documents, preparing reports, ordering supplies.

Waitress Supervisor

Di Parma Italian Table
West Yarmouth, MA
04.2013 - 05.2017
  • Maintained a professional attitude while working in a fast-paced environment.
  • Adhered to health regulations concerning food storage and sanitation practices.
  • Implemented new POS system and trained staff members on use.

Housekeeping Supervisor

Days Inn Hotel
Hyannis, MA
06.2009 - 11.2014
  • Supervised and trained staff in housekeeping operations, ensuring adherence to standards of cleanliness.
  • Created and implemented daily cleaning schedules for staff members.
  • Enforced rules and regulations set forth by management regarding health, safety and security policies.
  • Developed training programs for existing housekeepers on topics such as proper sanitation techniques or emergency procedures.

Education

Bachelor of Science - Philology And Computer Programming Technology

Ukrainian University "Lvivska Polytechnica''
Ukraine
01-2009

High School Diploma -

Taras Shevchenko School #1
Ukraine
06-2005

Skills

  • Excellent customer service and interpersonal skills
  • Strategic Planning
  • Service-Oriented Mindset
  • Scheduling
  • Efficient time management and organization skills
  • Menu Memorization
  • Programming skills
  • Highly responsible and reliable
  • Enthusiastic and dependable

Languages

English
Full Professional
Ukrainian
Native/ Bilingual
Russian
Full Professional
Polish
Full Professional
Bulgarian
Limited

Affiliations

  • Volunteering
  • Studying foreign languages
  • Organizing event planning for kids
  • Sport (handball played professionally)
  • Camping
  • Cooking
  • Reading
  • Florist

Timeline

Dental Receptionist

Dazzling Smiles Dentistry
01.2018 - 02.2020

Waitress Trainer

Black Cat restaurant
05.2017 - Current

Waitress Supervisor

Di Parma Italian Table
04.2013 - 05.2017

Housekeeping Supervisor

Days Inn Hotel
06.2009 - 11.2014

Bachelor of Science - Philology And Computer Programming Technology

Ukrainian University "Lvivska Polytechnica''

High School Diploma -

Taras Shevchenko School #1

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Olesya Kopchak