Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olexcess Reed

Jackson,Mississippi

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Ambitious, career-focused job seeker, anxious to obtain an entry-level customer service position to help launch career while achieving company goals.

Personable Enrollment Specialist with talents in customer service. Easily adapts to changing assignments and multiple priorities. Excellent telephone and email skills. Consistently remains calm in stressful circumstances.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Omnicare
Durant, OK
02.2024 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Family Enrollment Counselor

Spectraforce Technologies Inc.
Colorado Springs, CO
06.2023 - 09.2023
  • Handled new enrollments by entering customers' data and reviewing information.
  • Listened to and understood customers' needs, explained and discussed options and outlined best-fit services.
  • Prepared reports on enrollment statistics and discussed how to improve enrollment procedures during team meetings.

Payment Services Representative

American Family Insurance
Madison, WI
06.2021 - 05.2023
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Answered customer questions regarding account discrepancies or problems.
  • Accepted and processed customer payments and applied toward account balances.
  • Received payments and posted amounts to customer accounts.
  • Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
  • Spoke with customers to learn reasons for overdue payments and to review terms of credit contract.
  • Arranged debt repayment or established schedules for repayment based on customer's financial situation.
  • Advised delinquent customers on strategies for debt repayment.
  • Negotiated credit extensions and waivers when necessary.

Customer Service Representative

C3I Solutions/Pepsico
Horsham, PA
05.2018 - 03.2020
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Used proven techniques to de-escalate angry customers during telephone interactions.

Production Line Technician

Nissan North America, Inc.
Canton, MS
06.2016 - 05.2018
  • Monitored and evaluated equipment operations to identify failures or malfunctions and troubleshoot issues accordingly.
  • Inspected machinery and equipment to quickly diagnose malfunctions.
  • Assisted with testing for quality control and corrections.
  • Monitored machine operation and verified performance met production requirements.
  • Documented production logs by entering data into computer system.
  • Maintained machines by performing inspections and troubleshooting problems with equipment.
  • Set up and operated production equipment according to daily work orders and safety procedures.
  • Tested products or subassemblies for functionality or quality.

Lead Front Desk Clerk

Olde Towne Cleaners
Madison, MS
10.2015 - 05.2018
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Answered telephones and greeted visitors to assist, answer questions and direct.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
  • Collaborated with internal team to prioritize and complete guest check-in and check-out and deliver amenities.

Customer Service Cashier

Hallmark Cleaners
Ridgeland , MS
01.2012 - 10.2015
  • Collected credit card and cash payments to complete transactions for customer orders.
  • Greeted customers and responded to informational requests.
  • Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
  • Built loyal clientele through friendly interactions and consistent appreciation.
  • Refilled and rotated items on shelves to maintain well-stocked inventory.
  • Processed credit card, EBT and gift certificate payments in electronic computer systems.

Education

Some College (No Degree) -

Colorado Technical University
Colorado Springs, CO

High School Diploma -

Christ Missionary & Industrial High School
05.2004

Skills

  • Analytical and Critical Thinking
  • Automated Account Review
  • Service Quality Standards
  • Problem Identification

Timeline

Customer Service Representative

Omnicare
02.2024 - Current

Family Enrollment Counselor

Spectraforce Technologies Inc.
06.2023 - 09.2023

Payment Services Representative

American Family Insurance
06.2021 - 05.2023

Customer Service Representative

C3I Solutions/Pepsico
05.2018 - 03.2020

Production Line Technician

Nissan North America, Inc.
06.2016 - 05.2018

Lead Front Desk Clerk

Olde Towne Cleaners
10.2015 - 05.2018

Customer Service Cashier

Hallmark Cleaners
01.2012 - 10.2015

Some College (No Degree) -

Colorado Technical University

High School Diploma -

Christ Missionary & Industrial High School
Olexcess Reed