Oleydis Cervera

Seasonal Production Assistant – Passion Growers
Mother’s Day Production Season

During my time at Passion Growers, I worked in a fast-paced, seasonal role supporting the increased demand for Mother’s Day floral orders. Although the position was temporary, I held multiple responsibilities that were critical to ensuring order accuracy and timely shipment.

My primary role involved managing and verifying all online orders through the internal computer system. This included:

• Ensuring that each order was accurate and matched the correct product specifications
• Verifying flower counts per pallet
• Applying the appropriate labels to shipping boxes
• Uploading and processing new orders
• Sending out shipments with the correct purchase order and shipment numbers

In addition to administrative duties, I also assisted in the physical preparation of products. This included packing flowers in both vases and clear plastic bags for distribution.

Overall, I was responsible for multitasking across departments, but my main focus was ensuring the accuracy and efficiency of the order fulfillment process, both digitally and physically.

Sales Associate – Spencer’s

As a Sales Associate at Spencer’s, I played a key role in delivering an engaging and welcoming customer experience in a high-energy retail environment. My responsibilities spanned a wide range of tasks that contributed to the store’s daily operations and overall success.

Key Responsibilities:

• Customer Service: Provided friendly, knowledgeable, and personalized assistance to customers on the sales floor, ensuring each guest felt welcome and valued. Answered questions, offered product recommendations, and helped locate merchandise to enhance the shopping experience.
• Cash Handling: Operated the cash register efficiently and accurately, processing sales, returns, and exchanges while maintaining excellent customer service standards at checkout.
• Multitasking & Store Maintenance: Took initiative in multitasking throughout shifts, including stocking shelves, organizing displays, and maintaining store cleanliness. Actively participated in opening and closing procedures, which involved preparing the store for the day, cleaning and restocking, and securing the premises after hours.
• Team Support: Worked closely with team members to ensure smooth daily operations, demonstrating flexibility by stepping into various roles as needed. Always maintained a positive and professional attitude, contributing to a fun and inclusive store environment.

I was committed to upholding Spencer’s brand by creating a welcoming and open atmosphere for all customers while performing my duties efficiently and with enthusiasm.