Olga Gorban
Los Angeles,CA
Summary
Hardworking and reliable employee with extensive background operating cash registers, managing, training and providing excellent customer service. Highly organized, proactive and punctual. Works well within team settings. Skilled at multitasking, oral and written communication in two languages: English and Russian.
Overview
3
3
years of professional experience
Work History
Shift Supervisor
Corner Bakery Cafe
Pasadena, CA
10.2023 - Current
- Provided on-the-job training to new staff members.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Conducted weekly inventory of supplies, equipment, and food items.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of daily transactions and deposits.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Collaborated with management to plan special events or promotions.
- Identified areas of improvement within the department and implemented necessary changes.
- Resolved customer complaints and reported issues to senior management.
Catering Delivery Driver
Corner Bakery Cafe
Pasadena, CA
09.2023 - Current
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Loaded and unloaded vehicles at distribution center and delivery address.
- Created connections with guests and clients to reinforce company reputation for service excellence.
Sandwich and Salad Cook
Corner Bakery Cafe
Pasadena, CA
05.2023 - Current
- Prepared dishes in fast-paced environment
- Chopped, diced and sliced vegetables and fruit
- Followed established procedures and requirements for safe food handling, storage and service.
- Used standardized recipes and other instructions to prepare food.
- Used oven and stove to prepare food
Choir Singer
Protection of the Holy Virgin Orthodox Church
Los Angeles, CA
08.2022 - Current
- Memorized musical selections, routines and cues while singing acapella with accompaniments.
- Studied with vocal coaches to develop voice and skills and rehearse for upcoming roles.
- Memorized routines by following printed text or musical notations.
Cashier
Corner Bakery Cafe
Pasadena, CA
12.2021 - 12.2022
- Accepted cash and credit card payments, issued receipts and provided change.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Worked closely with front-end staff to assist customers.
- Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
- Stocked server areas with supplies before, during and after shifts.
- Sanitized frequented areas and equipment using approved supplies.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Transported trash and hazardous waste to the appropriate disposal area.
- Prepared products for retail sale by weighing and packaging specified amounts.
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
Education
Associate of Arts - Criminology
Pasadena City College
Pasadena, CASkills
- POS Systems
- Customer Service
- Cash Handling
- Payment Processing
- Sweeping and Mopping
- Cooperative Attitude
- Problem-Solving
- Reliable and Responsible
- Work Task Prioritization
- Employee Training
- Food Safety Understanding
- Relationship Building
- Bathroom Servicing
- Menu Memorization and Presentation
- Food and Beverage Service
- Team Player
Timeline
Shift Supervisor
Corner Bakery Cafe
10.2023 - Current
Catering Delivery Driver
Corner Bakery Cafe
09.2023 - Current
Sandwich and Salad Cook
Corner Bakery Cafe
05.2023 - Current
Choir Singer
Protection of the Holy Virgin Orthodox Church
08.2022 - Current
Cashier
Corner Bakery Cafe
12.2021 - 12.2022
Associate of Arts - Criminology
Pasadena City College
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