Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Olga Grau

Olga Grau

Miami,US

Summary

Seasoned Supervisor at CVS Pharmacy with a proven track record in staff management and inventory control. Excelled in training and mentoring teams to enhance productivity and efficiency, achieving significant improvements in customer satisfaction. Skilled in employee motivation and goal-oriented strategies, adept at fostering a culture of excellence and accountability.

Overview

9
9
years of professional experience
3
3
years of post-secondary education

Work History

Supervisor - Cashier

CVS Pharmacy
04.2018 - 04.2024
  • Achieved operational excellence through consistent monitoring and evaluation of team performance.
  • Increased customer satisfaction with effective communication and timely resolution of issues.
  • Established clear expectations for team members, leading to increased accountability and better overall performance.
  • Improved safety standards by conducting thorough inspections and enforcing strict compliance with regulations.
  • Collaborated with other departments to achieve company-wide goals and objectives efficiently.

Cashier

Navarro Discount Pharmacy
04.2017 - 04.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.

Stocker

Ross Dress For Less
03.2015 - 11.2016
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.

Cashier

Dollar Star
01.2015 - 03.2016
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Learned duties for various positions and provided backup at key times.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.

Education

High School Diploma -

Union Social
Bogota, Colombia
1983 - 1986

Skills

  • Training and mentoring
  • Goal-Oriented
  • Staff Management
  • Employee Motivation
  • Inventory Control

Accomplishments

  • Completed Supervisor training program.
  • Resolved product issue through consumer testing.
  • Cashier - Achieved highest Number of Flu shoots and member of carepass accounts opened within one-month period.

Timeline

Supervisor - Cashier

CVS Pharmacy
04.2018 - 04.2024

Cashier

Navarro Discount Pharmacy
04.2017 - 04.2024

Stocker

Ross Dress For Less
03.2015 - 11.2016

Cashier

Dollar Star
01.2015 - 03.2016

High School Diploma -

Union Social
1983 - 1986

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Olga Grau