Olga hernandez
Bakersfield,CA
Summary
Dynamic and detail-oriented professional with extensive experience at Bakersfield Institute Of Advanced Urology. Proven ability in customer service and appointment scheduling, enhancing office efficiency. Bilingual in Spanish and English, I excel in problem-solving and maintaining data confidentiality, consistently achieving high standards in a fast-paced environment.
Overview
15
15
years of professional experience
Work History
Front Desk Receptionist/Checkout Associate
Bakersfield Institute Of Advanced Urology
08.2023 - 05.2025
- Scheduled, coordinated, and confirmed appointments.
- I managed high-volume phone calls, directing inquiries to appropriate personnel for quick resolution.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for a more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
Warehouse Packer/Night Stocker
Amazon Distribution/Walmart
05.2020 - 08.2023
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Learned and followed warehouse safety protocols to prevent injuries and accidents.
- Successfully met daily packing quotas while remaining focused on quality control measures throughout each shift.
- Improved workplace morale through consistent punctuality, strong work ethic, and a team-oriented mindset.
- Packed, weighed, and shipped items per customer specifications.
Warehouse Packer
Ross Distribution Center
01.2018 - 04.2020
- Placed, tagged, and secured merchandise in diverse designated areas.
- Demonstrated flexibility during peak seasons by working extended hours or weekends when necessary.
- Picked and packed order items.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Followed orders precisely for correct items, sizes and quantities.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
Packer Associate
Target Distribution Center
04.2010 - 01.2018
- Prepared packages for shipment following specific guidelines, reducing shipping errors and costly delays.
- Completed high-volume packing assignments quickly while maintaining strict quality standards.
- Supported quality control efforts by inspecting products for defects before packaging.
- Reduced product damage rates by carefully handling items during the packing process.
Education
Excel High School
Minnetonka, MNVocational Diploma - Business Office Administartion
UEI College
Bakersfield, CA11-2023
Skills
- Customer Service
- Data entry
- Telephone etiquette
- Problem-solving skills
- Appointment scheduling
- Attention to detail
- Time management
- Listening skills
- Verbal and written communication
- Administrative skills
- Office organization
- File organization
- Data confidentiality
- Filing and sorting
- Fluent in Spanish and English
- Punctual and reliable
Timeline
Front Desk Receptionist/Checkout Associate
Bakersfield Institute Of Advanced Urology
08.2023 - 05.2025
Warehouse Packer/Night Stocker
Amazon Distribution/Walmart
05.2020 - 08.2023
Warehouse Packer
Ross Distribution Center
01.2018 - 04.2020
Packer Associate
Target Distribution Center
04.2010 - 01.2018
Excel High School
Vocational Diploma - Business Office Administartion
UEI College
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