Olga Martinez
Miami,FL
Summary
Experienced and enthusiastic Consultant with track record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance.
Overview
9
9
years of professional experience
Work History
Seguros Consultant
Progressive Casulty Insurance
Remote
10.2023 - Current
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Collaborated with underwriters to negotiate favorable terms for clients, ensuring optimal insurance plan offerings.
Results Associated
ResultsCX
Remote
09.2023 - 01.2024
- Expertly Assist Members with Card Activations: Offering seamless and dedicated support to members during the crucial phase of card activations, ensuring a hassle-free experience.
- Efficiently Track Orders: Meticulously monitoring and tracking orders to guarantee timely and accurate processing, demonstrating a commitment to operational excellence.
- Precisely Place Orders: Executing order placements with precision and attention to detail, contributing to a streamlined and efficient order fulfillment process.
Content Moderator
Acquire BPO
Remote
12.2020 - 07.2023
- Maintained a high level of accuracy in identifying and flagging prohibited materials, resulting in improved site quality.
- Enhanced user experience by diligently monitoring and removing inappropriate content from the platform.
- Increased overall platform safety by proactively identifying trends or patterns in harmful or abusive content.
Customer Service Chat Representative
Alorica
Dominican Republic
04.2015 - 06.2019
- Brand Advocate: Actively promote and reinforce the brand's values, creating positive customer interactions that contribute to a strong and loyal customer base.
- Resolved customer complaints effectively, resulting in increased customer loyalty and retention.
- Increased first-contact resolutions by carefully reviewing customer history before engaging in conversation.
- Promoted additional products or services when appropriate, contributing to company revenue growth.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries through chat support.
Education
Psychologist -
Universidad Catolica Santo Domingo
Skills
- Troubleshooting
- Computer Skills
- Data Entry
- Effective written and oral communication
- Problem-Solving
- Attention to Detail
- Client rapport
- Quick Typing
- Language Fluency
- Empathy Display
- CRM Software
- Customer Service
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Seguros Consultant
Progressive Casulty Insurance
10.2023 - Current
Results Associated
ResultsCX
09.2023 - 01.2024
Content Moderator
Acquire BPO
12.2020 - 07.2023
Customer Service Chat Representative
Alorica
04.2015 - 06.2019
Psychologist -
Universidad Catolica Santo Domingo