RAQUEL ORTEGA
Harlingen,TX
Summary
Hardworking employee enthusiastic about learning claims field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. 20 yrs experience on customer service, how to deal with every customer, very empathic, loyal, and honest with every single one.
Overview
25
25
years of professional experience
Work History
Sales Consultant Agent Seguros
Progressive Insurance
Harlingen, TX
11.2024 - Current
Educate customer on coverage options, quote policies for auto, boat and motorcycle.
Inbound customer calls, remote.
Most of all, having empathy, patient , and gain trust from every customer.
Staff Supervisor
The Reliable Life Ins
Harlingen, TX
01.2001 - 09.2021
- Helped team meet targets by keeping sales levels
- Executed daily opening and closing procedures to company standard.
- Coaching and training how to sale, how to collect premium from policyholders and how to help them on any question they may had
- Improved sales presentations using proper strategies, coaching and techniques.
- Implemented ambitious goals and strategizing plans to reach deadlines and targets.
Education
One Semester - Human Resources Management
UTRGV
Brownsville, Texas05.2028
Skills
- Customer Service
- Problem Solving
- Staff Management
- Performance Evaluation
- Decision Making
- Goal-Oriented
- Team Building
- Staff Training
LANGUAGE
english Fluent
spanish Fluent
Timeline
Sales Consultant Agent Seguros
Progressive Insurance
11.2024 - Current
Staff Supervisor
The Reliable Life Ins
01.2001 - 09.2021
One Semester - Human Resources Management
UTRGV