Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Olga Mezentseva

Olga Mezentseva

St Augustine,FL

Summary

Proven leader at Publix, adept in staff supervision and customer relations, enhanced store operations, and achieved notable customer satisfaction improvements. Excelled in money handling and team motivation, fostering a positive and efficient work environment. Skillfully addressed challenges, leading to a more organized and customer-focused store experience.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Assistant Manager

Publix
10.2011 - 07.2024
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

Education

Associate Of Applied Business - Commerce

Trade College
Russian Federation
05.1994

Skills

  • Money Handling
  • Customer Relations
  • Team motivation
  • Product and service knowledge
  • Staff Training and Development
  • Staff Supervision
  • Task Delegation

Certification

Safety food certification and SPR

Languages

Russian
Native or Bilingual
English
Professional Working

Timeline

Assistant Manager

Publix
10.2011 - 07.2024

Associate Of Applied Business - Commerce

Trade College

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Olga Mezentseva