OLGA NAVARRO IGLESIAS
Sacramento
Summary
Bilingual customer service and data entry professional with a strong record of maintaining accurate information and delivering exceptional service. Demonstrates reliability in managing sensitive data while collaborating effectively within teams to enhance operational efficiency. Knowledge of industry regulations and commitment to exceeding client expectations.
Overview
9
9
years of professional experience
Work History
Motor Vehicle Representative
State of California Department of Motor and Vehicles (DMV)
Sacramento
08.2023 - Current
- Delivered exceptional customer service by promptly answering incoming calls regarding automobile insurance and collision details.
- Attentively updated SR1 California accident report forms in Rumba system to maintain accurate driving records.
- Managed sensitive information from incoming police reports related to traffic accidents and public citations.
- Reviewed and uploaded correspondence, including letters, checks, and photographs into electronic fax system for lawyers and insurance companies.
- Suspended driving privileges and provided alternative driving options swiftly.
- Demonstrated expertise in current California driving laws and policies.
- Embraced new challenges by collaborating on special projects with Department of Homeland Security to verify immigration status for identification requests.
Patient Access Center Representative
Sutter Health
Roseville
07.2020 - 05.2023
- Delivered quality customer service in alignment with Sutter Health's mission and values.
- Operated Epic EHR system to create hospital accounts for new and returning patients.
- Preregistered and prepared accounts by verifying benefits and eligibility through insurance provider portals.
- Utilized Experian system to generate self-pay and co-insurance estimates, both with and without CPT codes.
- Reviewed approved authorizations for services, documenting any changes in patient accounts.
- Maintained extensive knowledge of payers including PPO, HMO, Medi-Cal, and Medicare.
Customer Service Representative
Health Net Federal Services
Rancho Cordova
09.2017 - 06.2020
- Responded to inbound inquiries from beneficiaries and providers about enrollment, benefits, and eligibility, ensuring accurate information delivery.
- Delivered exceptional customer service while consistently exceeding company expectations.
- Took on challenges across departments to gain diverse skills, enhancing overall team capabilities.
- Enhanced workforce versatility by deepening knowledge of various company operations, leading to improved collaboration.
Education
Bilingual Spanish Certification -
State of California
01-2023
High School Diploma -
Capital City Independent Studies
01-2009
Skills
- EOB, HIPAA, and OSHA compliance
- Data entry and mapping
- Customer service
- Customer communication
- Excel and Microsoft Office
- Outlook and RightFax
- Interaction Desktop management
- Team collaboration
Timeline
Motor Vehicle Representative
State of California Department of Motor and Vehicles (DMV)
08.2023 - Current
Patient Access Center Representative
Sutter Health
07.2020 - 05.2023
Customer Service Representative
Health Net Federal Services
09.2017 - 06.2020
Bilingual Spanish Certification -
State of California
High School Diploma -
Capital City Independent Studies