Olga Olivares
Laredo
Summary
Dynamic Assistant Manager with a proven track record at Whataburger, excelling in customer service and team leadership. Enhanced operational efficiency through effective cash handling and staff training, resulting in improved customer satisfaction. Fostered a collaborative environment, empowering team members and driving performance to meet and exceed expectations.
Overview
28
28
years of professional experience
Work History
Assistant Manager
Whatabuger
03.2003 - 07.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Team Leader
Popeyes Chicken
11.1993 - 02.1996
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Education
High School Diploma -
CBTIS 137
Nuevo Laredo, Tamaulipas, Mexico07-1988
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Staff training and development
- Workload management
- Employee supervision
- Multitasking
Timeline
Assistant Manager
Whatabuger
03.2003 - 07.2021
Team Leader
Popeyes Chicken
11.1993 - 02.1996
High School Diploma -
CBTIS 137
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