Olga Perez
Greenville,SC
Summary
Experienced in security and customer engagement, demonstrating integrity and attention to detail. Successfully utilized advanced screening technologies and effective communication to enhance satisfaction and safety in high-pressure environments.
Overview
14
14
years of professional experience
Work History
Transportation Security Officer
Transportation Security Administration, TSA
Greenville, SC
11.2022 - Current
- Utilized advanced screening technologies to identify potential threats effectively.
- Monitored passenger behavior for suspicious activities, escalating concerns as necessary.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
- Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
- Demonstrated adaptability and flexibility by rotating between various security functions as needed.
- Prevented attempted fraud by validating passengers' tickets and assessing photo identification to confirm identity.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
Hotel Front Desk Agent
Milan Hotel Group
Asheville, NC
10.2021 - 11.2022
- Managed guest check-in and check-out procedures, ensuring efficient service delivery.
- Resolved guest inquiries and concerns promptly to enhance customer satisfaction.
- Processed reservations through property management systems, maintaining accuracy in bookings.
- Managed a high volume of incoming calls professionally while maintaining an exceptional level of customer service.
- Reduced wait times during peak hours by quickly processing transactions and providing timely assistance to guests.
- Participated in regular staff meetings to share feedback from guests and suggest improvements for overall hotel operations.
- Collaborated with housekeeping and maintenance teams to maintain high standard of cleanliness in rooms and common areas.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Collected room deposits, fees, and payments.
- Handled guest complaints with professionalism, resolving issues promptly to retain customer loyalty.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
Preschool Teacher
Eliada Homes
Asheville, NC
08.2020 - 07.2021
- Developed engaging lesson plans to foster children's cognitive and social development.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Established positive communication with parents in daily conversation and formal conferences.
- Ensured a safe and nurturing environment for all students, adhering to health and safety guidelines in the classroom.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Improved student behavior by implementing effective classroom management strategies and establishing clear expectations for conduct.
- Utilized positive reinforcement to manage classroom behavior, creating supportive learning environment.
- Facilitated connection with nature through regular educational outdoor excursions, enhancing environmental awareness.
Hotel Front Desk Clerk
South Asheville Hotel Associates
Asheville, NC
04.2019 - 08.2020
- Managed guest check-in and check-out processes, ensuring optimal guest experience.
- Resolved guest inquiries and complaints, enhancing customer satisfaction and loyalty.
- Coordinated room assignments and maintained accurate reservation records using property management systems.
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Maintained a clean and organized front desk area, creating a welcoming environment for guests.
- Streamlined reservations process for improved accuracy and guest experience.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
- Resolved service-related problems and documented actions in system.
- Managed lost and found items to assist guests with retrieving belongings.
- Completed late check-ins and directed guests to rooms and facilities.
- Coordinated with the sales team to promote special offers and upsell available amenities.
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Preschool Teacher's Assistant
YWCA Of Asheville
Asheville, NC
11.2018 - 04.2019
- Assisted lead teacher in planning and implementing engaging lesson plans for diverse learning styles.
- Supported classroom management by fostering positive interactions among students and promoting conflict resolution.
- Facilitated daily activities, enhancing children's social, emotional, and cognitive development through structured play.
- Collaborated with staff to create a safe, nurturing environment that encourages exploration and creativity.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Engaged and entertained children through recreational and educational activities.
- Cleaned, organized and restocked classrooms for upcoming classes.
Unarmed Security Guard
Axis Security
Cullowhee, NC
08.2016 - 04.2019
- Monitored premises to ensure safety and security for personnel and property.
- Conducted regular patrols to identify and mitigate potential security risks.
- Responded promptly to alarms and incidents, ensuring effective resolution.
- Maintained detailed logs of daily activities, incidents, and observations.
- Developed community relations through proactive engagement with visitors and employees.
- Implemented safety measures that enhanced overall site security protocols and procedures.
- Completed full building and grounds patrols to spot and investigate concerns.
- Managed access control systems to ensure only authorized individuals entered sensitive areas, strengthening internal security measures.
Cashier
Aramark
Cullowhee, NC
08.2016 - 08.2017
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Resolved customer inquiries and complaints promptly, ensuring satisfaction and loyalty.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Implemented loss prevention strategies, reducing instances of theft at checkout.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Performed cash, card, and check transactions to complete customer purchases.
Concessions Attendant
Compass Group USA
Asheville, NC
02.2012 - 08.2014
- Operated cash register efficiently, processing transactions accurately and quickly.
- Maintained cleanliness and organization of concession area, adhering to health and safety standards.
- Assisted in inventory management, tracking supplies and minimizing waste effectively.
- Collaborated with team members to streamline service processes, improving overall workflow during peak hours.
- Resolved customer complaints promptly, maintaining high satisfaction levels throughout events.
- Created custom orders based on customer dietary preferences and dietary restrictions.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Replenished serving stations with fresh food and cleaned up spills.
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
- Maintained clean and tidy service area by scrubbing and polishing counters, steaming tables and cleaning glasses and dishes.
Education
Associate of Applied Science - Computer Technology
Greenville Technical College
Greenville, South Carolina, SC12-2027
Bachelor of Science - Criminal Justice
Western Carolina University
Cullowhee, NC05-2018
High School Diploma -
Asheville High School
Asheville, NC06-2012
Skills
- Integrity and honesty
- Policy enforcement
- Fluent bilingualism
- Problem-solving
- MS office
- Payment processing
Languages
Spanish
Full Professional
Timeline
Transportation Security Officer
Transportation Security Administration, TSA
11.2022 - Current
Hotel Front Desk Agent
Milan Hotel Group
10.2021 - 11.2022
Preschool Teacher
Eliada Homes
08.2020 - 07.2021
Hotel Front Desk Clerk
South Asheville Hotel Associates
04.2019 - 08.2020
Preschool Teacher's Assistant
YWCA Of Asheville
11.2018 - 04.2019
Unarmed Security Guard
Axis Security
08.2016 - 04.2019
Cashier
Aramark
08.2016 - 08.2017
Concessions Attendant
Compass Group USA
02.2012 - 08.2014
Associate of Applied Science - Computer Technology
Greenville Technical College
Bachelor of Science - Criminal Justice
Western Carolina University
High School Diploma -
Asheville High School