Olga Recendez
Summary
Skilled program administrator adept at managing all facets of program operations, including administration and outreach. Well-versed in multitasking to achieve challenging goals. Prepared to leverage several years' experience the field to take on challenging role.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Program Administrator
ASC Treatment Group
Los Angeles, CA
11.2008 - Current
- Under direction of Directors, this pivotal role encompasses a diverse array of responsibilities essential for the seamless day-to-day operations of the program:
- Performance Management: Exercise diligent oversight of staff performance to ensure operational efficiency
- Consumer Satisfaction and Program Completion: Strive to uphold high levels consumer satisfaction and minimize non- completion rates within the program
- Recruitment and Retention: Spearhead the recruitment, interviewing, hiring and training processes for direct care support staff
- Staffing schedule: develop staff schedule to ensure optimal coverage at all times.
- Quality Assurance: Uphold stringent standards to ensure compliance with governing agencies in all aspects of the program.
- Leadership and Morale: Foster a positive and supportive environment to maintain both consumer and staff morale
- Maintains active and effective liaison with relevant community agencies and initiates collateral contact with family, friends, referring agencies and professional for the participant's continuity of care
- Prepare monthly reports summarizing progress towards goals and objectives of the program.
- Implemented quality assurance processes to ensure accuracy in data collection methods used by staff members working on various projects within the scope of the program.
- Provided administrative support for program planning, implementation, and evaluation
- Monitored financial resources, budgets, and expenditures for program activities.
- Coordinated meetings, conferences, workshops, and special events related to the program.
- Recruited, trained and supervised personnel assigned to work on projects within the scope of the program.
- Developed and implemented program policies and procedures.
- Spearheaded program planning and staff development to promote growth.
- Train employees on best practices and protocols while managing teams to maintain optimal productivity.
- Plan and oversee a well balanced menu to meet the nutritional needs of our consumers
- Medication Management: ensuring that prescribed medications are working effectively and consumers feel at their best.
Education
Bachelor of Arts - Sociology
California State University - Los Angeles
Los Angeles, CA06-1999
Skills
- Regulatory Compliance
- Organizational Leadership
- Operations Oversight
- Policy Implementation
- Staff Development
- Innovation and Creativity
- Program Leadership
- Strategic Planning
- Budget coordination
- Contract Administration
- Vendor Relationship Management
- Problem-Solving
- Interpersonal Communication
- Teamwork and Collaboration
- Operational Reporting
- Training and Orientation
- Company Representation
- Team building
Affiliations
- Volunteer Work: The Midnight Mission, Ronald McDonald House, Compassionate Friends
- Fluent Spanish
Certification
- ARF Administrator Certificate
Languages
Spanish
Professional
Timeline
Program Administrator
ASC Treatment Group
11.2008 - Current
Bachelor of Arts - Sociology
California State University - Los Angeles