OLGA REYNOSO
New York City
Summary
Dynamic administrative professional with 8 years of experience in healthcare coordination and client service management. Adept at enhancing operational efficiency and supporting vulnerable populations. Expertise in administrative operations, capacity management, and effective communication ensures seamless service delivery and optimal client care. Proven ability to navigate complex documentation processes and liaise with multiple stakeholders to facilitate assessments and secure necessary services. Committed to fostering a supportive environment while maintaining a strong focus on quality and compliance within the healthcare sector.
Overview
9
9
years of professional experience
Work History
Care Coordinator
Advanced Care Alliance
12.2019 - 11.2024
- Delivered person-centered care management services in compliance with regulatory standards and in alignment with the agency’s quality management plan, policies, and standard operating procedures
- Obtained all necessary documentation, and when it is missing, facilitate assessments with community services providers
- Completed all necessary paperwork related to enrollment, transfer, and discharge to/from the program
- Completed all required service documentation within stated time frames
- Ensured all billing critical documentation is present and valid prior to the submission of any billable service documentation
- Ensured a current and accurate information sharing consent is present within the electronic health record and updated as necessary when changes occur or are requested by the member and/or representative
- Worked with OPWDD to eligible services for clients
- Uploaded documents into person’s Medisked profile
Home Health Coordinator
New York Foundation for Senior Citizens
11.2018 - 12.2019
- Supervised and insured home care workers accountability, in cooperation with the LPNs
- Maintain open and current communication with the management team regarding changes in the status of clients and caregivers
- Created confidential client profiles at the time of acceptance of service
- Retrieved referrals, authorizations, and other communication from STARS
- Document all notes and updates for clients and caregivers into HHA Exchange
- Logged time sheets, processes time sheets for payroll and assists in resolving payroll problems
- Placed Emergency replacements of Home Attendants
- Logged all incoming calls and handle emergencies appropriately, including caregiver call-offs, caregiver delays, caregiver requests for directions, new client inquiries, changes in client conditions, and client or caregiver complaints
Front Desk Supervisor
Volunteers of America
05.2016 - 11.2018
- Managed the client intake and assessment process to orient the client to the program and produce a comprehensive assessment of client service needs
- Assisted Care managers with clients to receive appropriate, competent, and professional information and advice, referrals, and advocacy services to achieve successful outcomes
- Handled or assisted in crisis intervention
- Answered telephone calls and messages for staff receives and assists visitors, receives and routes deliveries, aids residents, and controls front door access
- Scheduled appointments and maintain and update appointment calendars
Education
Associate Degree - Criminal Justice
Bronx Community College
Bachelors Degree - Criminal Justice
John Jay College
Skills
- Administrative Operations
- Carrying out Assessments
- Capacity Management
- Customer Service
- Communication Skills
- Home Care
- Microsoft Office
- Payroll Management
LANGUAGES
English
Spanish
Timeline
Care Coordinator
Advanced Care Alliance
12.2019 - 11.2024
Home Health Coordinator
New York Foundation for Senior Citizens
11.2018 - 12.2019
Front Desk Supervisor
Volunteers of America
05.2016 - 11.2018
Bachelors Degree - Criminal Justice
John Jay College
Associate Degree - Criminal Justice
Bronx Community College
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