D'Lorah Diaz
Brooklyn
Summary
Detail-oriented operations professional with experience supporting daily operations, coordinating workflows, managing documentation, and providing exceptional customer service in fast-paced environments. Skilled at staying organized, improving processes, handling confidential information, and building positive relationships with the people I support. A dependable team member who enjoys learning, taking initiative, and contributing to a workplace where collaboration and growth are valued.
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator
Neway Fertility
Brooklyn
08.2024 - Current
- Coordinated daily operations in fast-paced healthcare environment, managing workflows, documentation, scheduling, and communication between patients and internal teams to enhance service delivery.
- Maintain confidential records and sensitive information while ensuring accuracy and compliance with company policies.
- Create and maintain trackers, logs, and organizational systems to improve workflow efficiency and team coordination.
- Supported billing-related administrative processes by reviewing information for accuracy and maintaining organized records, ensuring compliance and facilitating timely reimbursements.
- Provide a positive customer experience by responding to questions, resolving concerns, and ensuring timely follow-up.
- Identified opportunities to improve processes and created efficient systems, streamlining operations and enhancing overall patient care.
Medical Assistant
Early Options
New York
05.2023 - 08.2024
- Supported daily operations through documentation, scheduling, patient communication, and workflow coordination.
- Managed confidential information with accuracy and professionalism.
- Assisted patients through phone and in-person communication while providing a supportive experience.
Campaign Manager
Sole strategies
Brooklyn
12.2021 - 12.2022
- Managed daily team operations, including scheduling, communication, performance tracking, and goal coordination.
- Developed tracking systems to monitor team progress and improve productivity.
- Built strong relationships with team members through coaching, feedback, and consistent communication.
- Helped onboard and train new team members while providing ongoing guidance and support.
- Supported recruiting efforts by conducting second-round interviews, evaluating candidates, and assisting with hiring decisions.
Education
Humanities II
The Bronx, NYSkills
- Customer and Patient Relations
- Employee Onboarding Support
- Recruiting Support & Interview Assistance
- Team Coordination & Training
- Workflow Management
- Administrative Operations
- Record management
- Confidential Information Handling
- Microsoft Excel & Office Suite
- CRM Systems
- Process Improvement
- Organization & Attention to Detail
Timeline
Patient Care Coordinator
Neway Fertility
08.2024 - Current
Medical Assistant
Early Options
05.2023 - 08.2024
Campaign Manager
Sole strategies
12.2021 - 12.2022
Humanities II