Summary
Overview
Work History
Education
Skills
Timeline
Generic

Olga Staver

Mountlake Terrace,WA

Summary

I love to care about people, and I love when they look perfect.

I have more than two years of experience in laundry and dry cleaning.

For the last 1.5 years, I have been really useful in the new small dry cleaning business, where we started with just the owner and me, and we have found the love and loyalty of our customers.

So, I had a chance to know all the processes of garment care, from drop-off to pick-up.

My native language is Russian, and I am able to speak, write, and understand English. I love Spanish, Latino, and learn it; I can understand some German, Italian, and French.

I love to work in a multilingual team.

Overview

36
36
years of professional experience

Work History

Customer Service Cashier

John's cleaning
Shoreline, Washington
07.2025 - Current
  • I greet customers, collecte items, and record contact information.
  • Sorted, tagged, and prepared items for cleaning processes.
  • Inspected garments for stains and damage before cleaning.
  • Loaded and unloaded washers and dryers, observing correct operating instructions.
  • Transported laundry in carts, and sorted dirty items by load type.
  • Folded clean laundry and placed it into stacks in specified areas for distribution.
  • Took payment for completed services and issued receipts with the cash register.
  • Operated hand irons or pressing machines to iron or press fabrics and furs.
  • Determined spotting procedures and proper solvents based on fabric and stain types.
  • Sprayed steam and air over spots to flush out chemicals, dry material, or brighten colors.

Dry cleaner/Spotter/Customer Service Desk Cashier

Fresh and clean. Garmet care.
Seattle, Washington
03.2024 - 07.2025
  • I greeted customers, collected items, recorded contact information, and printed a drop ticket with the SMRT System.
  • Attached tags to identify customer items.
  • Printed customer bills and processed payments using the SMRT system.
  • Closely inspected clothes, rugs, curtains, and other items to find spots or damage before cleaning.
  • Processed incoming garments, sorted them into categories, and marked them for cleaning.
  • Provided customers with information about pricing, payment options, and special offers available.
  • Maintained customer service standards by greeting and assisting customers with their orders.
  • Added cleaning solutions, disinfectant chemicals and spot removers to machines.
  • Operated washing machines and dryers to clean clothes using standard methods.
  • Separated white clothing from colors to prevent bleeding dye.
  • Performed minor repairs on clothing, such as replacing buttons, zippers, or stitching seams.
  • I organized the work area to ensure that a safe and efficient environment was maintained at all times.
  • Operated dry-cleaning machines to clean, rinse, and steam-press garments.
  • Ironed and pressed clothing using spray starch for crisp, clean, and wrinkle-free items.
  • Folded freshly pressed clothes neatly and packaged them according to customer requests.
  • Loaded and unloaded washers and dryers, observing correct operating instructions.
  • Set dryers at appropriate drying times and settings by taking into account fabric type and load size.
  • Assisted with additional housekeeping tasks during staffing shortages.
  • Disinfected equipment and supplies using germicides and steam-operated sterilizers.
  • I took payment for completed services and issued receipts with a cash register or POS system.
  • Examined and sorted articles needing to be cleaned into lots according to color, fabric and dirt content.
  • Operated hand irons or pressing machines to iron or press fabrics and furs.
  • Sprayed steam and air over spots to flush out chemicals, dry material, or brighten colors.
  • Determined spotting procedures and proper solvents based on fabric and stain types.
  • Mix agents with hot water in vats to soak the material.
  • Completed the order and racking with the SMRT system.
  • Laundry service: wash and fold, from picking up to drop-off.
  • I packed the finished items and racked them with SMRT Syst.

Laundry service

Laundry for restorans and cafe
Stendal, Germany
09.1989 - 09.1990
  • Worked with drying machines. Dryed and folded towels and tablecloths for the restaurant business.
  • Prepared the finished order for delivery to customers.

Education

University in Russia, St. Petersburg
06-2000

Skills

  • Customer service
  • Payment processing
  • Special offers communication
  • Attention to detail
  • Quality assurance
  • Time management
  • Problem solving
  • Effective communication
  • Team collaboration
  • Basic math
  • Order coordination
  • Adaptability and flexibility
  • Refund handling
  • Customer complaint resolution
  • Phone etiquette
  • Customer focus
  • Product knowledge
  • Multitasking and organization
  • Flexible schedule
  • Multilingual communication

Timeline

Customer Service Cashier

John's cleaning
07.2025 - Current

Dry cleaner/Spotter/Customer Service Desk Cashier

Fresh and clean. Garmet care.
03.2024 - 07.2025

Laundry service

Laundry for restorans and cafe
09.1989 - 09.1990

University in Russia, St. Petersburg

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Olga Staver