Olga Zavala
Mission,TX
Summary
Dynamic professional with extensive experience in customer service and office administration, notably at Walmart. Skilled in office correspondence and phone reception, I excel at building strong client relationships and resolving issues effectively. Proven ability to enhance business processes while maintaining a calm demeanor in high-pressure situations.
Overview
13
13
years of professional experience
Work History
Secretary
Leos Clothing LLC
11.2024 - 10.2025
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system and enthusiastically greeted callers.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Maintained daily report documents, memos and invoices.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Cashier
Bert Ogden
10.2023 - 10.2024
- Answered questions about store policies and addressed customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked with floor team and managers to meet wide range of customer needs.
- Learned duties for various positions and provided backup at key times.
Deli Clerk
Loves Travel Stop
09.2022 - 07.2023
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Accurately operated cash register to process customer payments.
Sales Associate
Walmart
04.2020 - 11.2020
- Prepared merchandise for sales floor by pricing or tagging.
- Cultivated strong customer relationships to enhance loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed returns, exchanges and refunds in accordance with store policy.
- Performed cash, card, and check transactions to complete customer purchases.
- Helped customers locate products and checked store system for merchandise at other sites.
Department Manager
Walmart
05.2012 - 11.2019
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
Education
No Degree -
Batesville High School
Batesville, ARSkills
Office correspondence
Requisition processing
Phone reception
Department leadership
Supply and inventory management
Retail management
Timeline
Secretary
Leos Clothing LLC
11.2024 - 10.2025
Cashier
Bert Ogden
10.2023 - 10.2024
Deli Clerk
Loves Travel Stop
09.2022 - 07.2023
Sales Associate
Walmart
04.2020 - 11.2020
Department Manager
Walmart
05.2012 - 11.2019
No Degree -
Batesville High School