Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Olgarina Luciano

Harrisburg,PA

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Motivated Nursing/BBH student, outgoing and friendly with strong work ethic. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

3
3
years of professional experience

Work History

ED Registration Representative

UPMC Pinnacle
Harrisburg, PA
11.2022 - Current
  • Greeted patients and visitors upon arrival to the ED registration desk.
  • Verified patient demographics, insurance, and other required information for accurate registration in the electronic medical record system.
  • Answered incoming calls, provided customer service support, and directed calls accordingly.
  • Maintained confidentiality of all patient records in accordance with HIPAA regulations.
  • Performed data entry into various systems related to patient registration accurately and efficiently.

Customer Service Coordinator

Efw
Lemoyne, PA
10.2021 - 01.2022
  • Researched resolutions, contacted necessary departments and responded to customer by phone, mail or fax as follow-up.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • Trained over [2] customer service employees in proper procedures and successful call management techniques over [4].
  • Created call sequencing flow charts to optimize center performance.

Customer Service Associate

Hollister.Co
Camp Hill, PA
06.2021 - 09.2021
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Educated customers on special pricing opportunities and company offerings.
  • Met and exceeded productivity targets by handling every interaction with top-notch customer service.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Partnered with internal teams to uncover customer needs and cross-sell opportunities.

Education

Bachelor of Science - Biobehavioral Health

Penn State
Harrisburg, PA
05-2026

Skills

  • Schedule Coordination
  • Customer Service
  • Compassionate communication
  • Microsoft Office
  • Visitor and Customer Relations
  • HIPAA Compliance
  • Complaint Handling

Languages

English
Professional
Spanish
Native/ Bilingual

Timeline

ED Registration Representative

UPMC Pinnacle
11.2022 - Current

Customer Service Coordinator

Efw
10.2021 - 01.2022

Customer Service Associate

Hollister.Co
06.2021 - 09.2021

Bachelor of Science - Biobehavioral Health

Penn State

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Olgarina Luciano