Miles Cropper
Beavercreek ,OH
Summary
Proven leader and efficient problem-solver, adept at increasing operational efficiency and managing high-stress situations with professionalism at Kettering Health Network. Skilled in team collaboration and conflict resolution, demonstrating a quick learning ability and trustworthiness. Achieved significant improvements in patient registration processes and team productivity, showcasing exceptional customer service and adaptability.
Overview
6
6
years of professional experience
1
1
Certification
Work History
ED Registration Representative
Soin Medical Center
03.2023 - Current
- Increased efficiency by effectively prioritizing tasks during periods of high patient volume in the emergency department.
- Managed challenging situations involving distressed or uncooperative patients with empathy and respect
- Managed high-stress situations with professionalism, ensuring timely registration for critically ill or injured patients seeking emergency care.
- Maintained patient confidentiality, adhering to HIPAA regulations while handling sensitive personal and financial information.
- Provided exceptional customer service by promptly responding to inquiries from patients, family members, and other healthcare professionals.
Slam Operator
Amazon
09.2021 - 02.2023
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Assisted in reducing product damage by properly handling and storing materials.
- Skilled at working independently and collaboratively in a team environment.
Team Leader
FedEx
08.2020 - 08.2021
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Driver
DoorDash
02.2020 - 08.2020
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Delivered goods and products to customer on time and in excellent condition.
Flow Control
Amazon
06.2019 - 02.2020
- Streamlined order fulfillment process, reducing shipping times and ensuring timely deliveries for customers.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Associate Of Applied Science - Radiology
Sinclair Community College
Dayton, OHGED -
Southern State Community College
Washington Court House, OH01.2019
Skills
- Documentation accuracy
- Compassionate patient care
- Teamwork and collaboration
- Problem-solving
Certification
BLS
Timeline
ED Registration Representative
Soin Medical Center
03.2023 - Current
Slam Operator
Amazon
09.2021 - 02.2023
Team Leader
FedEx
08.2020 - 08.2021
Driver
DoorDash
02.2020 - 08.2020
Flow Control
Amazon
06.2019 - 02.2020
Associate Of Applied Science - Radiology
Sinclair Community College
GED -
Southern State Community College
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