Elizabeth Posley
Rochester,USA
Summary
Dedicated Emergency Department Registration representative with successful experience delivering exceptional customer service in a fast-paced environment. Highly effective as a team member with expertise in completing various tasks and offering staff support in handling challenging situations with professionalism and calmness. Responsible, punctual and productive professional when working with little to no supervision. Strong empathy towards patient care interactions and a deep appreciation for the individuals I am able to encount throughout my journey.
Overview
21
21
years of professional experience
Work History
ED Registration Representative
Mayo Clinic
08.2014 - Current
- Responsible for accurate check-in/admissions of incoming patients in the hospital or ED setting
- Verifying patient demographic information, collect insurance data, identify, or create appropriate accounts and collection of indicated co-payments and/or share of cost
- Ensure patient safety using positive patient identification protocols and obtain the appropriate consents as required
- Managed confidential patient information in compliance with HIPAA regulations
- Maintained privacy and confidentiality of patients in compliance with policies and regulations
- Assisted in updating hospital policies and procedures related to emergency room registration as needed
- Collected essential patient information and entered it into the hospital's database
- Contributed as a Lead Registration Rep for almost 2 years
Cashier
Mayo Clinic
07.2004 - 08.2014
- Operates cash register, scale and card swipe making monetary and charge transactions with customers
- Engaged customers in pleasant conversation while completing cash register transactions
- Cleans and sanitizes work area, dining room tables and condiment areas
- Cleans and maintains signage and assists with stocking supplies
- Promotes hospitality and customer service
- Trained new retail team members in customer service and company policies
Education
Bachelor of Science - Business Management Emphasis On Human Resources
Southern New Hampshire University
Manchester12.2024
AS - Business Management
Rochester Community and Technical College
Rochester, MN05.2021
Skills
- Critical thinking and problem solving
- Ability to Work Under Pressure
- Ability to Multitask
- Organizational Skills
- Hard Working
- Communication Skills
- Medical Terminology
- Patient registration
- Insurance verification
Hobbies and Interests
- I enjoy making people smile
- Being outdoors
- Traveling
- Anything to do with music
- Spending quality time with my family.
Timeline
ED Registration Representative
Mayo Clinic
08.2014 - Current
Cashier
Mayo Clinic
07.2004 - 08.2014
AS - Business Management
Rochester Community and Technical College
Bachelor of Science - Business Management Emphasis On Human Resources
Southern New Hampshire University
Similar Profiles
Sai Inesh NallamothuSai Inesh Nallamothu
Medical Clinic Shadowing at Mayo Clinic and the Minneapolis Clinic of NeurologyMedical Clinic Shadowing at Mayo Clinic and the Minneapolis Clinic of Neurology
Yadira MartinezYadira Martinez
Registered Nurse, Charge at Mayo Clinic Specialty Clinic Outpatient PsychiatryRegistered Nurse, Charge at Mayo Clinic Specialty Clinic Outpatient Psychiatry
Lori A. HosekLori A. Hosek
RN, Dialysis at NE Clinic Outpatient Dialysis Center, Mayo ClinicRN, Dialysis at NE Clinic Outpatient Dialysis Center, Mayo Clinic