Olha Bodnarchuk
Troy,MI
Summary
Hard worker experienced in Customer Support Representative, Supervisor and Shift Leader (SL/SME) positions and dispatching; communicate with customers over e-mail, online chat, phone calls to resolve broad range of concerns. Show high results in terms of quality, time management skills; attention to details; explain things in a very personalized and precise way; multitasking; ready to learn. Proactively suggest improvements for existing procedures, product and eagerly make the suggested adjustments live. Skilled in route planning. Do not hesitate to contact responsible parties to speed up the case resolution. Would be an asset to your company.
Overview
6
6
years of professional experience
Work History
Truck Dispatcher
Big Mich Logistics LLC
Troy, MI
10.2022 - 11.2024
- Answered and arranged phone calls scheduling and organizing pick-up and delivery routes. Dispatched drivers by providing information on locations and products. Reviewed paperwork to support accuracy and clarify understanding of details.
- Maintained accurate records of all dispatched vehicles. Monitored flow of paperwork and directed information to appropriate departments.
- Monitored vehicles locations to confirm on-time pick-ups and deliveries (keeping brokers updated on the status of load).
- Handled outgoing and incoming calls and emails regarding any issues to facilitate proper loading and unloading of trucks.
- Built strong relationships with brokers and drivers through effective communication and problem-solving skills.
- Provided support to drivers during shifts, addressing concerns promptly.
Customer Support Representative
Namecheap
Phoenix , AZ
10.2018 - 01.2023
- Answered and arranged phone calls scheduling and organizing pick-up and delivery routes. Dispatched drivers by providing information on locations and products. Reviewed paperwork to support accuracy and clarify understanding of details.
- Maintained accurate records of all dispatched vehicles. Monitored flow of paperwork and directed information to appropriate departments.
- Monitored vehicles locations to confirm on-time pick-ups and deliveries (keeping brokers updated on the status of load).
- Handled outgoing and incoming calls and emails regarding any issues to facilitate proper loading and unloading of trucks.
- Built strong relationships with brokers and drivers through effective communication and problem-solving skills.
- Provided support to drivers during shifts, addressing concerns promptly.
Education
Bachelor's Degree - Language Interpretation And Translation
Ivan Franko National University of Lviv
Lviv06.2019
Junior Specialist - Education
Chortkiv Pedagogical College
Chortkiv06.2015
Skills
- Collaborative team player/Friendliness
- Responsibility
- Analytical thinking
- Self-development
- Problems and incidents resolution/Decision-making
- On-site/Remote/Online Chat Support
- Route planning expertise
- Documentation and paperwork
Languages
Ukrainian
Native or Bilingual
Russian
Full Professional
English
Professional Working
Spanish
Elementary
Interests
- Reading
- Road Trips/Adventure Travel
- Web/App Development and Design
- Playing Sports/Gym Workouts
- Music
- Photography
Timeline
Truck Dispatcher
Big Mich Logistics LLC
10.2022 - 11.2024
Customer Support Representative
Namecheap
10.2018 - 01.2023
Junior Specialist - Education
Chortkiv Pedagogical College
Bachelor's Degree - Language Interpretation And Translation
Ivan Franko National University of Lviv