Oliva Hermanson
Madison,WI
Summary
Resourceful IT Technician known for productive and efficient task completion. Skilled in network troubleshooting, hardware configuration, and software installation. Excel at problem-solving, time management, and communication, ensuring smooth operation of IT systems and positive end-user support experiences.
Overview
2
2
years of professional experience
Work History
IT Technician
Newline Technology
Milwaukee, WI
06.2022 - 08.2024
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Conducted on-site visits to analyze customer requirements and diagnose system issues.
- Assisted with the deployment of new applications and updates to existing applications.
- Resolved hardware issues including replacing parts as necessary.
- Created documentation for common IT tasks such as troubleshooting steps for various types of problems.
Research Assistant
Angela Ebeling
Milwaukee, WI
06.2023 - 11.2023
- Prepared comprehensive reports summarizing research findings.
- Conducted primary and secondary research to identify relevant information for project development.
- Assisted in the design and implementation of experimental protocols.
- Verified accuracy of data by conducting quality assurance checks on collected materials.
Education
High School Diploma -
Wisconsin Lutheran High School
Milwaukee, WI05-2024
Some College (No Degree) - Engineering Physics
University of Wisconsin - Madison
Madison, WISkills
- Troubleshooting and diagnostics
- Technical Support
- Hardware Installation
- Service desk support
- Customer Service
- Report Generation
- Information Security
- Data Collection
- Critical Thinking
- Spreadsheets
Timeline
Research Assistant
Angela Ebeling
06.2023 - 11.2023
IT Technician
Newline Technology
06.2022 - 08.2024
High School Diploma -
Wisconsin Lutheran High School
Some College (No Degree) - Engineering Physics
University of Wisconsin - Madison
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