Oliver Blake Jr
Fort Lauderdale,Fl
Summary
Personable and customer-focused individual with strong sense of integrity and reliability. Well-versed in basic financial principles and adept at communication and negotiation. Committed to providing exceptional service and building lasting customer relationships.
Overview
4
4
years of professional experience
Work History
Pawn Broker
Cash America Pawn
Fort Lauderdale, FL
12.2024 - 11.2025
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Made loans on Type items after closely inspecting item values, collecting payments or tangible property as collateral.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
Call Center Representative
Nation Safe Drivers
Boca Raton, FL, USA
01.2023 - 04.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Host
Hook & Reel Seafood
Fort Lauderdale, FL
03.2022 - 04.2023
- Answered customer questions about hours, seating, and menu information.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High school diploma -
Boyd H. Anderson High School
Lauderdale Lakes, FL06.2022
Skills
- Customer Service
- Computer Skills
- Communication Skills
- Typing
- Phone Etiquette
- Phone Etiquette
- Teamwork orientation
- Effective communicator
- Negotiations
Timeline
Pawn Broker
Cash America Pawn
12.2024 - 11.2025
Call Center Representative
Nation Safe Drivers
01.2023 - 04.2023
Host
Hook & Reel Seafood
03.2022 - 04.2023
High school diploma -
Boyd H. Anderson High School