Oliver Blake Jr
Fort Lauderdale,Fl
Summary
Personable and customer-focused individual with strong sense of integrity and reliability. Well-versed in basic financial principles and adept at communication and negotiation. Committed to providing exceptional service and building lasting customer relationships.
Overview
4
4
years of professional experience
Work History
Pawn Broker
Cash America Pawn
12.2024 - 11.2025
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Made loans on Type items after closely inspecting item values, collecting payments or tangible property as collateral.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
Call Center Representative
Nation Safe Drivers
01.2023 - 04.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Host
Hook & Reel Seafood
03.2022 - 04.2023
- Answered customer questions about hours, seating, and menu information.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High school diploma -
Boyd H. Anderson High School
Lauderdale Lakes, FL06.2022
Skills
- Customer Service
- Computer Skills
- Communication Skills
- Typing
- Phone Etiquette
- Phone Etiquette
- Teamwork orientation
- Effective communicator
- Negotiations
Timeline
Pawn Broker
Cash America Pawn
12.2024 - 11.2025
Call Center Representative
Nation Safe Drivers
01.2023 - 04.2023
Host
Hook & Reel Seafood
03.2022 - 04.2023
High school diploma -
Boyd H. Anderson High School
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