Oliver Crawford

Senior Technical Records Analyst ATP Flightdocs Performance Profile

Technical records specialist with strong background in data management and compliance. Highly skilled in maintaining accurate records, streamlining document workflows, and ensuring data integrity. Known for effective team collaboration, adaptability, and consistent achievement of results in dynamic environments. Equipped with strong analytical skills, attention to detail, and excellent communication abilities.

• What You’ll Accomplish - Your Performance Objectives
• Objective #1 Train game plan with lead for new objectives and trainings for areas of improvement
• Demo and become a competent user of the Flightdocs Enterprise platform.
• Develop an understanding of the overall objective of the department
• Identify areas that you aren’t as efficient enough
• Run point on a subject in team meetings
• Aid/ Mentor co-workers in the department
• Objective #2 In your first ninety days, successfully maintain the day-to-day operation of the department. Successfully updated 120+ cases monthly while upholding accuracy above 95%.
• Uphold ATPs’ reputation of providing world-class customer support through Tier turn times
• Act as a resource for Support personnel in the resolution of record-keeping issues
• Ensure that recorded maintenance on aircraft is entered into the computer maintenance tracking system with accuracy above 95%
• Adopt a data-driven approach to make decisions, analyze issues and develop solutions
• Objective #3 Be able to run training and presentations
• Monitor and manage maintenance compliance and customer service to meet established service levels
• Process Tiers 3-5 maintenance records to ensure accuracy and completeness.
• Reaching out to operators and conducting training as needed
• Serve as support for various extended projects that will drive efficiencies, operational scale, and process enhancements
• Suggest new policies and procedures to enhance productivity
• Who We’re Looking For - The Personal Competencies That Matter
• This individual should be solutions-driven and be comfortable identifying problems and solving them with urgency. This individual should have a proven ability to learn quickly in a fast-paced, high-volume environment.
• Minimum two (2) years of aircraft records experience: i.e. administrative experience with maintaining aviation maintenance records, such as Production Control, Quality Assurance, or any other comparable position
• Detail-Oriented: The ARTA will be responsible for monitoring and applying maintenance updates on cases received by the operator. The right person for this job has high attention to detail. They can retain information and focus closely on each task at hand to ensure the utmost efficiency. This person has an eagerness to maintain accuracy while effectively prioritizing.
• Time Management: The ARTA will be responsible for maintaining their queue and schedule. They must excel at planning, executing, and updating all records on or before deadlines. The best ARTA will have excellent time management skills. They will do exceptionally well at prioritizing their schedule to make certain all cases assigned are in a “needs review” state before the end of their day.
• Interpersonal Skills: Success in this role requires excellent analytical abilities with a keen eye for detail. You must thrive in working in a fast-paced environment and have a proven history of delivering top tier customer service. A successful candidate is a team player who has a strong sense of ownership, accountability and urgency for their work.
• Communication: Effective workplace communication is a key essential role of this position. Creating and maintaining a positive work environment means effective workplace communication. All correspondence internally and externally is respectful, confident, clear, concise, and friendly whether verbally or electronically.
• How we work - Our Core Values
• We are at our best when we:
• We are selfless team players. We work together to achieve our goals, and we put the team ahead of ourselves.
• We are driven to succeed exceed. We take pride in our work and in exceeding expectations.
• We find a better way. By seeking to understand the challenge, we work to improve the process and solution.
• We are simplifiers (not complicators). We focus on solutions and not obstacles. We take action and ownership. We gather the right people in the room and drive to a solution.