Aliya Baldwin
Boise,ID
Summary
Proven specialist in document and records management, adept at streamlining processes for the Idaho Transportation Department, enhancing efficiency and data accuracy. Skilled in database administration and teamwork, I significantly reduced recordkeeping errors. My background also includes expertise in patient information confidentiality and customer service excellence, demonstrating a fast learning ability and meticulous attention to detail. Friendly Records Clerk helps maintain document databases and assist other employees and clients find the documents and files that are needed. Knowledge of database management, data entry, correspondence and bookkeeping. Honest, reliable and committed to keeping an efficient filing system.
Overview
8
8
years of professional experience
Work History
MCS Technical Records Specialist
Idaho Transportation Department
12.2021 - Current
- Reduced errors in recordkeeping by creating clear guidelines and standard operating procedures for maintaining documents.
- Conducted thorough audits of technical records, ensuring compliance with industry standards and regulations.
- Streamlined record retrieval processes for increased efficiency and faster response times.
- Assisted colleagues in troubleshooting and resolving discrepancies in technical documentation.
- Enhanced data accuracy by meticulously reviewing and updating technical records.
- Provided excellent customer care by responding to inquiries and requests for information.
- Assisted with typing, data entry, and answering incoming calls as required.
- Followed established policies and procedures to maintain compliance with regulations.
- Generated reports from database systems to track records.
- Identified and resolved filing discrepancies.
- Followed up with staff and customers by phone and email regarding missing or needed information and compiled retrieved information into files.
Medical Technician
Veterans Affairs
06.2020 - 12.2021
- Handled sensitive patient information with confidentiality while upholding HIPAA regulations at all times.
- Performed patient service duties by communicating directly with patients, answering questions, and assisting with concerns.
- Interacted with patients and families while demonstrating high standards of performance, teamwork, and compassion.
- Collected and processed laboratory specimens to obtain samples for analysis.
- Maintained a sterile work environment, adhering to strict safety guidelines for optimal patient care.
- Updated patient records accurately and efficiently, ensuring proper documentation and communication between healthcare professionals.
- Trained new staff members in laboratory procedures, contributing to overall team success and cohesion.
- Maintained safe work environment free of unnecessary hazards to protect staff and testing results.
Walmart Associate
Walmart
05.2018 - 05.2020
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
Sandwich Artist
Subway
10.2016 - 05.2018
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
Education
No Degree - English Literature
Boise State University
Boise, IDNo Degree - Phlebotomy
Carrington College
Boise, ID06.2019
High School Diploma -
Capital Senior High School
Boise, ID05.2016
Skills
- File Organization
- Records retention
- Document Management
- Content Management
- Database Administration
- Understanding of filing systems
- Document Scanning
- Records Management
- Report Generation
- Teamwork and Collaboration
- Fast Learner
- Attention to Detail
Additional Information
Motor Carrier Services Supervisor: Jerri Hunter- (208) 334-8626
Motor Carrier Services Trainer: Brenda Zantjer- (208) 334-8632, Work/ (208) 941-6490, Personal
Veterans Affairs Supervisor: Eleanor- (208) 871-4705
Carrington College Instructor: Ms.Denney- (208) 672-0745
Fellow Student at Carrington College: Adria Snow- (208) 810-5454
Timeline
MCS Technical Records Specialist
Idaho Transportation Department
12.2021 - Current
Medical Technician
Veterans Affairs
06.2020 - 12.2021
Walmart Associate
Walmart
05.2018 - 05.2020
Sandwich Artist
Subway
10.2016 - 05.2018
No Degree - English Literature
Boise State University
No Degree - Phlebotomy
Carrington College
High School Diploma -
Capital Senior High School
Similar Profiles
Gary VanderstraetenGary Vanderstraeten
Transportation Technician Operations (TTO) at Idaho Transportation Department (ITD)Transportation Technician Operations (TTO) at Idaho Transportation Department (ITD)
Shauna SmithShauna Smith
Customer Care Executive at Idaho Transportation DepartmentCustomer Care Executive at Idaho Transportation Department
Jade LygaJade Lyga
Technical Records Specialist 1 at Idaho Transportation DepartmentTechnical Records Specialist 1 at Idaho Transportation Department