OLIVER GOMES
Huntington Beach,CA
Summary
Experienced hospitality professional with background in restaurant service, hotel operations, and sales management. Strong customer service skills, fluent English, and comfortable in fast-paced environments. Proven ability to handle high-volume service, resolve customer concerns, and support team operations.
Overview
10
10
years of professional experience
Work History
Server
Fogo de Chão Brazilian Steakhouse
Huntington Beach, CA
02.2024 - 07.2024
- Provided full-service dining experience in high-volume restaurant
- Delivered attentive table service and maintained guest satisfaction
- Upsold menu items and beverages
- Handled payments and POS transactions
- Worked collaboratively with kitchen and support staff
Hotel Operations & Reception Supervisor
Ideal Praia Hotel
Fortaleza, Brasil
01.2015 - 02.2021
- Guest reception and front desk operations
- Team coordination and workflow management
- Cash handling and daily transactions
- Customer issue resolution
- Support to sales and commercial activities
- Supervised front desk operations, ensuring exceptional guest experiences and efficient service delivery.
Commercial Manager
Invista Tecnologia
01.2016 - 02.2018
- Client relationship management
- In-person sales and negotiations
- Product presentations
- Customer retention and satisfaction
Education
J.D. - Law
University of Fortaleza
Fortaleza, Brazil12-2015
Associate of Science - Business Administration And Management
Southern States University
Irvine 08-2023
Skills
- Restaurant Service & Guest Experience
- High-Volume Service
- Cash Handling & POS Systems
- Upselling & Sales
- Team Collaboration
- Conflict Resolution
- Fluent English
- Flexible Schedule (Nights & Weekends)
- English
- Portuguese
- Spanish
Timeline
Server
Fogo de Chão Brazilian Steakhouse
02.2024 - 07.2024
Commercial Manager
Invista Tecnologia
01.2016 - 02.2018
Hotel Operations & Reception Supervisor
Ideal Praia Hotel
01.2015 - 02.2021
J.D. - Law
University of Fortaleza
Associate of Science - Business Administration And Management
Southern States University