Oliver Khatibi
Front-End Operations Assistant
Flower Mound,TX
Summary
Detail-oriented Operations Assistant experienced in documentation, expense tracking, and recordkeeping. Managed maintenance and financial needs while overseeing multiple projects simultaneously. Delivered value through efficient task management, event planning, purchasing oversight, and comprehensive report production.
Overview
4
4
years of professional experience
1
1
Language
Work History
Front-End Operations Assistant
Home Depot
Flower Mound, TX
10.2023 - Current
- Streamlined high-volume operational workflows by resolving customer and system-related inquiries across diverse communication channels. Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Diagnosed and mitigated hardware and software challenges on desktops, laptops, and mobile devices to enhance operational continuity.
- Coordinated inventory flow through return processing, routing merchandise to suitable departments, and arranging items for liquidation.
- Engaged with cross-functional teams to streamline service efficiency and facilitate on-time task completion.
- Enhanced sales and fulfillment workflows by aiding customers with purchases, identifying item locations, and enrolling them in rewards, promoting effective demand management and seamless service delivery.
- Facilitated cross-training for operational backup and leadership support in high-demand periods.
- Displayed strong process discipline, precise attention to detail, and customer-centric problem-solving to continuously outperform service standards.
- Executed retrieval and storage of palletized goods in overhead racks using lift equipment. Enhanced inbound operations by methodically loading pallets from vehicles. Streamlined outbound logistics by unloading pallets with precision.
Food Service Leader
United Market Street
Flower Mound, TX
01.2023 - 10.2023
- Delivered front-line customer service by greeting customers, fulfilling orders, and resolving product-related questions efficiently.
- Maintained inventory readiness by restocking supplies, preparing ingredients, and anticipating demand during peak periods.
- Prevented product spoilage by monitoring expiration dates, rotating stock, and following proper storage and handling procedures.
- Cross-trained across multiple roles to provide operational backup and maintain workflow continuity.
- Handled telephone inquiries regarding product availability and services, guiding customers toward appropriate purchasing decisions.
- Coordinated large or specialized orders through clear communication, recommendations, and attention to customer requirements.
- Exceeded monthly sales targets by an average of 10% for seven consecutive months through effective service and product knowledge.
Sales Representative, Cashier, Stocker, and Runner
JD Sports
Flower Mound, TX
04.2022 - 08.2022
- Increased sales performance by 15% over a five-month period through product knowledge and customer engagement.
- Assisted customers in locating merchandise and coordinating fulfillment across store systems to enhance shopping experience.
- Developed and delivered professional sales presentations and product demonstrations highlighting features, benefits, and competitive advantages.
- Provided customer support by greeting customers, answering questions on sizing, accessories, and product care, and guiding them through checkout process.
- Provided hands-on customer support by greeting customers, answering questions on sizing, accessories, and product care, and assisting through checkout.
- Matched customer needs with appropriate products and services to ensure satisfaction and resolve inquiries.
- Prepared merchandise for the sales floor by pricing, tagging, and ensuring accurate product presentation.
Education
Bachelor of Science - Supply Chain With A Concentration in Logistics
University of North Texas
Denton, TX12.2026
Bachelor of Science - Business Administration And Management
The University of Texas At Dallas
Richardson, TX12.2023
Associate of Science - Biology
Dallas County Community College District
Irving, Texas02.2022
Skills
Operational Efficiency
Workflow Optimization
Front-Line Operations Support
Customer and Stakeholder Communication
Adaptability
Learning agility
Strong work ethic
Interpersonal
Customer and Stakeholder Communication
ADDITIONAL INFORMATION
Eligibility: US Citizen. Eligible to work in the US for internships and full-time with no restrictions
Timeline
Front-End Operations Assistant
Home Depot
10.2023 - Current
Food Service Leader
United Market Street
01.2023 - 10.2023
Sales Representative, Cashier, Stocker, and Runner
JD Sports
04.2022 - 08.2022
Bachelor of Science - Supply Chain With A Concentration in Logistics
University of North Texas
Bachelor of Science - Business Administration And Management
The University of Texas At Dallas
Associate of Science - Biology
Dallas County Community College District