Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Oliver Pinto

Raleigh,NC

Summary

I am a hard working, ambitious individual who takes pride in achieving goals and working in teams. When I begin a task, I do not finish it until I am satisfied that I preformed to the best of my ability. I am a people person and I take pride in my ability to handle any situation professionally and with a calm demeanor. in the past I haven't been able to work for longer than six months because I was attending high school. This is my senior year and I am finishing my credits online, so not only is my schedule incredibly flexible, but I will be able to work indefinitely. This job would be perfect for me because I am a fan of alternative music and style, and am familiar with the bands Flashback sells so I'm able to answer questions thoroughly.

Overview

2
2
years of professional experience

Work History

Barista

Dunkin' Donuts
Raleigh, NC
05.2023 - 09.2023
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Maintained calm demeanor during high-volume periods and special events.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Collected payments and provided accurate change.
  • Memorized official and off-menu coffee and tea preparations.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Described menu items to customers and suggested products based on stated preferences.
  • Addressed and resolved customer concerns to maintain brand loyalty.

Sales Associate

Journeys Shoes
Raleigh, NC
07.2022 - 10.2022
  • Helped customers find specific products, answered questions, and offered product advice.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Answered incoming telephone calls to provide store, products and services information.
  • Worked with fellow sales team members to achieve group targets.
  • Developed trusting relationships with customers by making personal connections.
  • Assessed customer needs to provide assistance and information on product features.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Collected payments and provided accurate change.
  • Assisted teammates with sales-processing tasks to meet daily sales goals.

Cashier

McDonald's
Raleigh, NC
07.2021 - 10.2021
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Collected payments and provided accurate change.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Answered customer questions and provided store information.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Processed sales transactions to prevent long customer wait times.
  • Preserved appearance of store by arranging and replenishing displays and merchandise racks.

Education

High School Diploma -

Millbrook High School
Raleigh, NC
06-2024

Skills

  • Ordering Procedures
  • Food Preparation
  • Up-selling
  • Coffee expertise
  • Beverage Preparation
  • Cash Handling
  • Solid problem solver
  • Professional Demeanor
  • Exceptional customer service
  • Positive and professional
  • Cash Register Operation
  • Inventory Management

Affiliations

  • hard working
  • people person
  • positive outlook
  • flexible schedule

Timeline

Barista

Dunkin' Donuts
05.2023 - 09.2023

Sales Associate

Journeys Shoes
07.2022 - 10.2022

Cashier

McDonald's
07.2021 - 10.2021

High School Diploma -

Millbrook High School

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Oliver Pinto