Oliver Sheehan
Blooming Grove,TX
Summary
Dynamic supervisor with a proven track record at Schulman's Movie Bowl Grille, enhancing team productivity through effective training and expectation setting. Skilled in inventory control and customer service.
Experienced leading team members to complete jobs on-time. Assigns tasks, trains employees, and implements company procedures. Excellent communication and listening skills. Provides leadership and vision, driving teams to meet goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Supervisor
Schulman's Movie Bowl Grille
03.2019 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Supervisor
Office Depot Inc
10.2011 - 03.2019
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Optimized scheduling to ensure full coverage during peak hours without overstaffing, balancing customer service with cost efficiency.
Education
Bachelor of Arts - Journalism
Edge Hill University
Ormskirk06-2005
Skills
- Training and mentoring
- Goal oriented
- Inventory control
- Public speaking
- Expectation setting
- Customer service
- Food Handler Certified
- TABC Certified
Accomplishments
- Supervised team of 10-25 staff members.
- Through hands on training helped company towards sales goals
- Implemented and increased performance in customer loyalty sign-ups and awareness
- Training staff in various departments to achieve overall company goals and meet customer expectations
Certification
Food Handler's license (360training)- Current
TABC Certification (360training)-Current
Timeline
Supervisor
Schulman's Movie Bowl Grille
03.2019 - Current
Supervisor
Office Depot Inc
10.2011 - 03.2019
Bachelor of Arts - Journalism
Edge Hill University
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