Customer-oriented General Manager with 20 years of experience focused on increasing revenues and expanding margin.
Dedicated to delivering positive customer experiences that promote repetitive and loyal business.
Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Easily adapts to new situations and challenges to enhance the organizational brand.
Organized and dependable
Successful at managing multiple priorities with a positive attitude and willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
General Manager
99only
01.2023 - Current
Developed and implemented strategies to increase sales and profitability.
Managed budget, employee reviews, training, and schedules
Partnered with vendors and suppliers to effectively manage and budget.
Maximize efficiency by coaching and mentoring personnel on company policy
Ensure that customers’ expectations are met (and exceeded!) by keeping the store organized and clean, with well-stocked displays.
Grocery Manager
FIESTA MART
06.2020 - 01.2023
Delegated tasks and duties to grocery staff
Review inventory levels and place orders for restocking purposes.
Keep grocery team in strict compliance with workplace standards
Reduced waste and pursued revenue development strategies
Train personnel in equipment maintenance
Oversee warehouse receiving and inventory
Certified Sr. Sales Associate
SEVEN ELEVEN
08.2016 - 06.2020
customer service
cashier
lottery
food service
stock
receive vendors
order writer
Store Manager
FAMILY DOLLAR
01.2015 - 04.2016
Managed daily operations; arranged employee schedules, delegated work activities ,interviewed and hired, provided training, resolve issues that occurred during the day.
Managed inventory control, cash control, and store opening and closing procedures.
Store Manager
FAMILY DOLLAR
03.2011 - 09.2014
Manage all store activities, organization, maintenance, and purchasing functions.
complete routine store inventories.
Maximized sales and minimized shrinkage
Oversee employee performance, corrected problems, and increased efficiency
Sales Associate
JC PENNY
12.2010 - 02.2011
Provided exceptional customer services to hundreds of store patrons; greeted customers, and assisted customers with locating merchandise; stocked and organized products on the sales floor; processed customer purchases and returns; assisted fellow associates grow in their skills; provided troubleshooting for problems that occurred during daily store operation; maintained product presentation and replenished products on the store floor.
Grocery Replenishment Specialist
Publix Supermarkets Store
02.2005 - 11.2010
Provided exceptional customer service
stock
maintain store inventory
receive and process warehouse products
process store orders
Certified Sales Associate
SEVEN ELEVEN
01.2004 - 01.2005
Maintained daily operations to keep store functioning smoothly; ensured a clean and safe environment for patrons; processed customer purchases using electronic cash register and ensured correct change was given back; displayed products according to company standards; provided excellent customer service; troubleshot problems that occurred during daily store operation; prepped food for deli area; provided training to fellow employees.
Education
Associate of Applied Science - COMPUTER TECHNOLOGY
Lincoln College
Robinson, IL
06.2003
Skills
Effective Leader
Staff Supervision
Budget Analysis
Project Planning
Training and Development
Inventory Control
Facility Management
Verbal and Written Communication
Customer Relationship Management
Timeline
General Manager
99only
01.2023 - Current
Grocery Manager
FIESTA MART
06.2020 - 01.2023
Certified Sr. Sales Associate
SEVEN ELEVEN
08.2016 - 06.2020
Store Manager
FAMILY DOLLAR
01.2015 - 04.2016
Store Manager
FAMILY DOLLAR
03.2011 - 09.2014
Sales Associate
JC PENNY
12.2010 - 02.2011
Grocery Replenishment Specialist
Publix Supermarkets Store
02.2005 - 11.2010
Certified Sales Associate
SEVEN ELEVEN
01.2004 - 01.2005
Associate of Applied Science - COMPUTER TECHNOLOGY