Oliver Wood

Cocktail Server

Pella Entertainment Group LLC

08.2023 - 12.2023

Determined customer preferences to suggest appropriate cocktails and increase sales.
Anticipated guest needs and provided proactive service.
Maintained high levels of bar safety by closely monitoring guests' conditions and discontinuing service or asking patrons to leave.
Maintained clean and organized bar area.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Communicated with guests to record orders and assess needs.
Maximized sales of specials and alcoholic drinks by thoroughly promoting to customers and maintaining great salesmanship.
Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Supported needs of 10 person wait staff who attended to specific needs of countless customers daily for bar and entertainment restaurant with social relevancy and intentionality.