Olivia Anderson
Omaha,NE
Summary
Accomplished Receptionist with a proven track record at Avant Salon & Day Spa, enhancing customer satisfaction and boosting client retention through exceptional service and efficient appointment management. Skilled in organization and customer relations, adept at multitasking and leveraging social media to increase brand awareness.
Overview
6
6
years of professional experience
Work History
Receptionist
Avant Salon & Day Spa
01.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept track of inventory levels for retail products, alerting management when reordering was necessary to avoid stockouts.
- Enhanced customer satisfaction by promptly greeting clients and efficiently managing appointments.
- Contributed to the salon''s positive reputation by delivering exceptional customer service, resulting in numerous word-of-mouth referrals.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
- Managed social media accounts for the salon, increasing brand awareness and attracting new clientele through engaging content creation.
- Boosted client retention with superior communication skills, providing a welcoming atmosphere and addressing concerns in a timely manner.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
Receptionist
Fun-Plex Waterpark & Rides
05.2018 - 09.2020
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Education
Cosmetology License - Cosmetology
Capitol Beauty School
10803 John Galt Blvd.10.2022
Diploma - N/A
Ralston High School
8969 Park Drive12.2021
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Customer and client relations
- Scheduling appointments
- Multi-line telephone operation
Timeline
Receptionist
Avant Salon & Day Spa
01.2021 - Current
Receptionist
Fun-Plex Waterpark & Rides
05.2018 - 09.2020
Cosmetology License - Cosmetology
Capitol Beauty School
Diploma - N/A
Ralston High School
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