Olivia Anderson-Kura
Largo,FL
Summary
Dynamic Assistant Manager with a proven track record at Sport Clips, excelling in a fast paced environment and innovative marketing projects. Demonstrated leadership in enhancing customer service and workforce retention, leading to increased sales. Skilled in fostering team growth and leveraging exceptional customer service for repeat business.
Personable and organized with talent for effective team coordination and problem-solving. Possesses solid grasp of operational procedures and excels in managing daily tasks and customer interactions. Ready to drive efficiency and support organizational goals through proactive leadership and strategic planning.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Sport Clips
05.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Increased sales through effective merchandising strategies and targeted promotions.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Brand Ambassador
Sport Clips
11.2015 - 01.2020
- Enhanced brand recognition by executing beauty events and educating in class rooms.
- Shared my passion for the company's growth through presentations and teaching
Education
Cosmetology
Fairfield Career Center
Carroll, OH05-2013
Skills
- Health Compliance Knowledge
- Scheduling Optimization
- Workforce Retention
- Efficient Learner
- Exceptional Customer Service
- Innovative Marketing Projects
- Proven Leadership Abilities
Timeline
Assistant Manager
Sport Clips
05.2020 - Current
Brand Ambassador
Sport Clips
11.2015 - 01.2020
Cosmetology
Fairfield Career Center
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