Olivia Armour
Fort Oglethorpe,GA
Summary
Professional Support Specialist with broad experience in delivering exceptional client assistance and resolving complex issues. Strong focus on team collaboration, adapting to changing needs, and achieving results. Skilled in troubleshooting, communication, and conflict resolution. Known for reliability, problem-solving, and customer-centric approach.
Overview
11
11
years of professional experience
Work History
Human Resource Assistant
Department Of Defense Army
05.2022 - 04.2024
- Organized 15 new employee orientation schedules for new hires.
- Developed and maintained HR policies and procedures.
- Aided staff with employee performance review paperwork and documentation.
- Conducted thorough research to gather relevant information for sensitive and complex cases, providing clear explanations and interpretations of rules and regulations for more than 100 customers
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Social Services Case Manager
Department of Human Services
08.2021 - 05.2022
- Managed over 30 client cases concurrently, handling scheduling, follow-ups, and problem-solving to ensure cases were processed efficiently
- Provided clear communication to clients and other stakeholders, ensuring timely resolutions to complex issues
ATAC
Commonwealth Challenge Youth Academy
09.2018 - 09.2019
- Provided first-line supervision and guidance for over 60 cadets in a residential academy for at-risk youth, ensuring a structured and supportive environment
- Delivered instruction on selected military subjects, fostering discipline and leadership development among cadets
- Offered in-depth counseling to 40 cadets, addressing individual needs and promoting personal growth
- Assisted with onboarding and training of new employees as required, ensuring smooth integration and alignment with organizational standards
Human Resources Specialist
United States Navy
04.2013 - 04.2018
- Managed, maintained, and updated personnel records for over 60 employees, ensuring accuracy and compliance with organizational policies
- Analyzed employee data to generate reports for senior leadership, ensuring timely and accurate reporting on staffing levels, turnover, and performance metrics
- Administered and track the professional development of personnel, including performance evaluations, training programs, and career progression planning
- Advised and assisted personnel on regulations related to compensation, benefits, job performance, and conflict resolution
- Facilitated conflict resolution between employees and supervisors, fostering positive interpersonal relationships and promoting teamwork
- Conducted onboarding and training programs for new employees, ensuring proper integration into the organization and understanding of key policies
- Manage calendars, appointments, and meetings for personnel related matters, ensuring smooth operations and timely responses to requests
- Supported senior leadership by preparing documentation for promotions, disciplinary actions, and evaluations
Education
Masters - Human Resources Management
UNIVERSITY OF ARIZONA GLOBAL CAMPUS
Chandler, AZ03.2024
BACHELOR OF ARTS - PSYCHOLOGY
ASHFORD UNIVERSITY
Chandler, AZ09.2020
Skills
- Compliance management
- Critical thinking
- Complaint handling
- Time management
- Positive workplace relationships
- Customer service
- Microsoft Office Suite
- Active listening and problem solving
- Ability to work in a team-oriented environment
Timeline
Human Resource Assistant
Department Of Defense Army
05.2022 - 04.2024
Social Services Case Manager
Department of Human Services
08.2021 - 05.2022
ATAC
Commonwealth Challenge Youth Academy
09.2018 - 09.2019
Human Resources Specialist
United States Navy
04.2013 - 04.2018
Masters - Human Resources Management
UNIVERSITY OF ARIZONA GLOBAL CAMPUS
BACHELOR OF ARTS - PSYCHOLOGY
ASHFORD UNIVERSITY
Similar Profiles
Wyatt WomackWyatt Womack
Active Duty Soldier at Department Of Defense ArmyActive Duty Soldier at Department Of Defense Army
Jacob McGuireJacob McGuire
Fire Control Specialist at Department Of Defense - ArmyFire Control Specialist at Department Of Defense - Army
Robert ParrishRobert Parrish
Protective Service Agent at Department Of Defense ArmyProtective Service Agent at Department Of Defense Army