Olivia Arndt
Quincy,MA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Successfully collaborates with others and builds strong morale. Strong leader and problem solver dedicated to creating a positive customer experience and growing the Co-op. Ready and willing to take on new challenges and build knowledge of new environment.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Recreational Equipment Inc.
09.2022 - Current
- Consistently educated customers about membership and maintained and above average conversion percentage
- Improved and upheld department's organization for easiest utilization
- Restructured merchandise to meet appropriate demands
- Remained a reliable resource for new hires and peers, giving assistance when needed
- Communicated new ideas and possible improvement through participation in the culture committee
Host
Eataly Boston
06.2022 - 09.2022
- Performed great customer service despite the high stress, fast paced environment
- Minimized customer service complaints by expertly managing customer expectations during busy periods
- Developed communication skills for complex tasks and workplaces
- Deescalated unsatisfied customers to create a positive dinning experience
Teller
Red River Federal Credit Union
06.2021 - 05.2022
- Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits
- Identified sales opportunities and referred customers to branch partners in financial services.
- Provided assurance to customers seeking solutions to financial issues
Cashier
Atwoods Farm And Ranch
08.2020 - 01.2021
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
Texas High School
Texarkana, TXSkills
- Proficient in Membership Sales
- Sales Expertise
- Exceptional Customer Service
- Inventory Management
- Staff Training
- Independent problem solving skills
- POS and SOM Systems Expertise
Timeline
Customer Service Representative
Recreational Equipment Inc.
09.2022 - Current
Host
Eataly Boston
06.2022 - 09.2022
Teller
Red River Federal Credit Union
06.2021 - 05.2022
Cashier
Atwoods Farm And Ranch
08.2020 - 01.2021
High School Diploma -
Texas High School
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