Olivia Astorga
Uxbridge,MA
Summary
Energetic Cashier with 5 years of experience assisting customers with speedy order processing. Expert at answering customers' questions, offering suggestions and using traditional and computer-based register systems. Skillfully boosts sales by explaining current promotions, relating to customers and building rapport.
Overview
5
5
years of professional experience
Work History
Lead Cashier
Natures Medicines Dispensary
Uxbridge, MA
04.2021 - 07.2023
- Trained new team members in cash register operation, stock procedures, and customer services.
- Maintained a clean and organized work environment to ensure customer satisfaction.
- Responsible for opening and closing registers accurately according to established procedures.
- Addressed customer complaints promptly while remaining professional in challenging situations.
- Answered phone calls to assist customers with questions and orders.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Helped customers find specific products, answered questions, and offered product advice.
Customer Service Representative
Price Chopper
Sutton, MA
11.2018 - 03.2020
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Responsible for opening and closing registers
- Checked identification to authorize sale of lottery tickets and alcohol
Education
High School Diploma -
Uxbridge High School
Uxbridge, MA06-2020
Some College (No Degree) - Liberal Arts And General Studies
Quinsigamond Community College
Worcester, MASkills
- Credit and Cash Transactions
- Customer Assistance
- Cash Handling
- Deposit Preparation
- Opening and Closing Procedures
Affiliations
- Community Service: volunteered at local food bank to sort though donations and dispose of unusable goods
- Gardening: annually plant and maintain a variety of edible plants, able to anticipate the productivity of crops. execute pruning, fertilization, and harvesting of plants.
- Animal husbandry: continual caring for chickens. problem solving and anticipating needs for the general health of the flock.
Accomplishments
- Regularly exceeded expected sales during promotions
- Repeatedly earned 1st place during sales competitions
- Frequently succeeded in earning customer loyalty
References
References available upon request.
Timeline
Lead Cashier
Natures Medicines Dispensary
04.2021 - 07.2023
Customer Service Representative
Price Chopper
11.2018 - 03.2020
High School Diploma -
Uxbridge High School
Some College (No Degree) - Liberal Arts And General Studies
Quinsigamond Community College
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