Olivia Aviles
McGregor
Summary
Dynamic customer service professional with proven skills in problem-solving, time management, and team leadership. Committed to enhancing customer satisfaction and driving sales growth through effective operational support.
Overview
17
17
years of professional experience
Work History
Assistant Manager
RDA Beauty Mart
Waco, TX
06.2024 - 02.2025
- Assisted in managing daily store operations and staff scheduling.
- Executed inventory management tasks, ensuring optimal stock levels and product availability.
- Supported customer service initiatives, resolving inquiries and enhancing client satisfaction.
- Maintained visual merchandising standards, creating appealing product displays to drive sales.
- Collaborated with team members to improve workflow efficiency and operational processes.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Customer Service Representative
Meduit
Waco, TX
11.2018 - 09.2023
- Resolved customer inquiries and issues through effective communication and problem-solving strategies.
- Collaborated with cross-functional teams to enhance service delivery and improve customer satisfaction rates.
- Trained new representatives on company policies, procedures, and software tools for efficient service operations.
- Streamlined workflow processes, resulting in increased response times for customer support requests.
- Implemented best practices for handling complex cases, leading to higher first-call resolution rates.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
C3
Waco, TX
06.2013 - 10.2018
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Educated customers about billing, payment processing and support policies and procedures.
- Educated customers on policy features, ensuring comprehensive understanding of coverage options.
Customer Service Representative
Convergys
Waco, TX
01.2008 - 02.2010
- Analyzed customer feedback to identify trends and recommend improvements to management for enhanced service quality.
- Mentored junior staff in conflict resolution techniques to foster a collaborative work environment.
- Conducted regular training sessions on product knowledge and system updates to maintain team performance standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Mcgregor High School
McGregor, TX05.2005
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Team motivation
- Goal setting
- Customer relations
- Time management
- Problem-solving
- Retail operations
- Employee scheduling
- Sales growth
- Sales reporting
- Multitasking and organization
Languages
English
Full Professional
Timeline
Assistant Manager
RDA Beauty Mart
06.2024 - 02.2025
Customer Service Representative
Meduit
11.2018 - 09.2023
Customer Service Representative
C3
06.2013 - 10.2018
Customer Service Representative
Convergys
01.2008 - 02.2010
High School Diploma -
Mcgregor High School