Olivia Badon
Houston,TX
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
6
6
years of professional experience
Work History
Apartment Locator
Smart City Locating
Houston, TX
01.2024 - Current
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Updated and maintained databases with current information.
- Utilized various software and tools to streamline processes and optimize performance.
- Coordinated move-in dates, deposits and other details with landlords or property managers.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Communicated regularly with landlords and property managers regarding current vacancies.
- Advised clients on rental market trends, pricing and locations.
- Responded promptly to client inquiries through phone calls, emails, or text messages.
- Researched local neighborhoods to ensure that the best options were presented to customers.
Leasing and Marketing Professional
Willow Bridge
Houston, TX
12.2020 - 12.2024
- Developed marketing strategies aimed at increasing leasing activity within the community.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Assisted with the preparation of monthly reports including occupancy rates, delinquency percentages and market surveys.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Conducted background checks on applicants.
- Escalated critical issues to property manager to deliver immediate resolution.
- Leveraged sales and marketing strategies to increase traffic, maintain closing ratios and exceed leasing goals.
Intern
Texas Workforce Comission
Austin, TX
05.2019 - 08.2019
- Supported research on new grant initiatives.
- Performed grant and contract writing services.
- Assisted in agency-wide budget coordination.
- Supported the development of the work-in-progress (WIP) board to ensure grant and contract timelines were met.
Education
Bachelor of Science - Human Resources Development
University of Houston
Houston, TX12-2019
Skills
- Local area expertise
- Goal-oriented
- Skilled negotiator
- Marketing
- Database management
- Licensed real estate agent
- Customer service-focused
- Effective multitasking
- Client relationship building
Timeline
Apartment Locator
Smart City Locating
01.2024 - Current
Leasing and Marketing Professional
Willow Bridge
12.2020 - 12.2024
Intern
Texas Workforce Comission
05.2019 - 08.2019
Bachelor of Science - Human Resources Development
University of Houston