Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Olivia Baker

Caledonia,ON

Summary

To obtain and maintain a position with the company where I can execute my interpersonal and leadership skills while serving our community.

Overview

7
7
years of professional experience

Work History

Pet Care Specialist

Alpha Canine
03.2022 - Current
  • Monitored water quality and temperature for dog bowls.
  • Administered regular and special medications for dogs.
  • Spent time with dogs to provide companionship and structure.
  • Answered up to 10 plus call a day to book in customers.

Bartender/Server Shift Leader

Hammer Hogs BBQ
11.2022 - 02.2023
  • Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
  • Handled table service and other dining room tasks 5 to address shortfalls due to unexpected absences or unusual service volumes.
  • Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
  • Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.

Customer Consultant

The Body Shop
11.2021 - 03.2022
  • Resolved concerns with products or services to help with customer service and drive sales.
  • Demonstrated items to customers and created interest and sales.
  • Restocked and organized merchandise.
  • Helped customers complete purchases, locate items and join our reward program.

Child Care Provider

PebbleTree Playschool
02.2017 - 01.2022
  • Developed age-appropriate activities and programs for children 0 to 12 years old
  • Maintained a safe play environment by emphasizing and maintaining cleanliness and organization
  • Communicated openly with children's parents about daily activities, behaviors and milestones
  • Organized and engaged in recreational activities such as games, puzzles, crafts and outdoor activities

Sales Associate

The Artisanville
08.2021 - 11.2021
  • Helped customers with products and checked stores POS system for merchandise at the store.
  • Answered questions about store policies and addressed customer concerns.

Server

The Strand
08.2020 - 10.2020
  • Upsold items such as appetizers, entrees and mixed drinks to enhance sales numbers.
  • Collected credit card, cash and gift certificate payments while management dispensed change from the cash drawer.
  • Daily memorization of the specials given to me.
  • Greeted and maintained relationships with regular customers.

Customer Service Associate

Forever 21
08.2019 - 11.2019
  • Helped customers complete purchases, and locate items
  • Consistently met upsell goals by highlighting target merchandise with strategic promotional approaches like informing people about the sales currently going on within the store
  • Trained as a cashier and provided back-up coverage to provide customers with fast and optimal support

Salesperson

Flying Squirrel Trampoline Park Hamilton
03.2019 - 07.2019
  • Delivered information to visitors, including details of interest about facility, rules, policies and promotional events
  • Monitored treatment of victims with focus on safety
  • Counted cash in register drawer to balance register at beginning and end of shift
  • Maintained organized and clean customer areas by completing daily recovery checklists

Babysitter

Sarah Dixon
10.2017 - 01.2019
  • Maintained safe environments at all times
  • Prepared healthy snacks and meals according to individual needs
  • Established a safe play environment for the children
  • Allowed for ample outdoor time

Salesperson

The Purple Puddle
06.2017 - 09.2017
  • Engaged customers in social conversations to create a pleasant and easy shopping experience
  • Asked open-ended questions to determine needs and assisted customers in selecting the appropriate merchandise
  • Listened to clients and developed solutions to satisfy business and personal needs
  • Managed the customer from initial contact to closing

Referee

Hamilton Volleyball Club
09.2016 - 01.2017
  • Communicated with fans, coaches, players and other umpires
  • Explained and taught regulations and rules of Volleyball
  • Promoted good sportsmanship among players
  • Attended all practices, meetings and workouts on time

Education

High School Diploma - undefined

Saint Thomas More Catholic Secondary School
Hamilton ON
2019

Skills

  • Time management
  • Personable and friendly
  • Self-motivated
  • Responsible
  • Leadership
  • Adaptability

Volunteer Experience

Halloween 4 Hunger Food Drive ( 2016 -2018 )

Salvation Army Christmas Dinner ( 2016 - Present )

Nanny Angel Network ( 2013 - 2017 )

Good Shepard ( 2016 )

Pilgrimage ( 2015 - 2016 )

High School Dance ( 2016 )

Timeline

Bartender/Server Shift Leader

Hammer Hogs BBQ
11.2022 - 02.2023

Pet Care Specialist

Alpha Canine
03.2022 - Current

Customer Consultant

The Body Shop
11.2021 - 03.2022

Sales Associate

The Artisanville
08.2021 - 11.2021

Server

The Strand
08.2020 - 10.2020

Customer Service Associate

Forever 21
08.2019 - 11.2019

Salesperson

Flying Squirrel Trampoline Park Hamilton
03.2019 - 07.2019

Babysitter

Sarah Dixon
10.2017 - 01.2019

Salesperson

The Purple Puddle
06.2017 - 09.2017

Child Care Provider

PebbleTree Playschool
02.2017 - 01.2022

Referee

Hamilton Volleyball Club
09.2016 - 01.2017

High School Diploma - undefined

Saint Thomas More Catholic Secondary School

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